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Illinois Tool Works Inc.
Washington, DC, United States
Hobart Service, an Illinois Tool Works Company, has been in business for over 125years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities whe
Job Source: Illinois Tool Works Inc.IAP Worldwide Services, Inc
McLean, VA, United States
We make a difference- in your community and in your career! Exciting opportunity to join Riverside Community Care as the Assistant Program Director! Come work for our Developmental and Cognitive Services Division at Riverside Community Care! Our residential programs provide a framework from which to support individuals with intellectual/developm
Job Source: IAP Worldwide Services, IncAllmark Door Company Llc
Jessup
Job Description Job Description POSITION OVERVIEW The Service Technician will provide superb technical service for our client base. Service Technician’s travel to our clients’ place of business to perform routine or emergency equipment and machine repairs for High-Speed Doors, Roll-up and Sliding Fire Doors, Overhead Coiling and Sliding Doc
Job Source: Allmark Door Company LlcVolkswagenofbethesda
Bethesda, MD, United States
Ourisman VW/Volvo Of Bethesdais looking for technicians! Air Conditioned Shop!We are in growth mode, and we need technicians who want to grow with an established growing organization.If you are looking to turn some hours, and want to work in a clean and safe environment, come and see what we have to offer. About Us In 1921, Benjamin Ourisman opened
Job Source: VolkswagenofbethesdaAion Management
Silver Spring, MD, United States
Under the direction of the Service Director and Real Estate Manager, the Service Technician I is responsible for performing general maintenance, grounds, and housekeeping services to ensure excellent curb appeal and quality of apartment homes and responding to customer service requests. Maintenance Services Perform preventative maintenance, repai
Job Source: Aion ManagementAION Management LLC
Silver Spring
Job Description Job Description Under the direction of the Service Director and Real Estate Manager, the Service Technician I is responsible for performing general maintenance, grounds, and housekeeping services to ensure excellent curb appeal and quality of apartment homes and responding to customer service requests. Maintenance Services Perform
Job Source: AION Management LLCWithum Smith+Brown P.C.
Washington, DC, United States
Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alter
Job Source: Withum Smith+Brown P.C.SME Solutions, LLC
Washington, DC, United States
Job Description Job Description We are looking for motivated, positive individuals to join our team in the Pacific Northwest. This position will work on projects and maintenance associated with fueling station equipment and facilities. The ideal candidate for this position would have a strong mechanical aptitude and experience in one or more of
Job Source: SME Solutions, LLCWashington, DC, United States
Provides basic support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and requests for technical support. Documents, tracks and monitors problems to ensure timely resolution. Relies on instructions and pre-established guidelines to perform the functions of the job. Escalates complex issues as appropriate. Reports to the Help Desk Supervisor. The Service Technician I is expected to have primary responsibility for IT support at the Washington D.C. HQ and be available a minimum of 3 days a week on-site.
Compensation:
$25.00-$30.00 / hour
Additional Job Description
Essential Functions
Evaluate documented resolutions and analyze trends for ways to prevent future problems.
Field incoming help requests from end users via ticketing system in a courteous manner.
Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue.
Build rapport and elicit problem details from help desk customers.
Prioritize and schedule problems. Escalate problems as necessary.
Record, track and document the help desk request problem – solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution.
Apply diagnostic utilities to aid in troubleshooting computer related issues.
Identify and learn appropriate software and hardware used and supported by the organization.
Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
Set up computers and update software as needed.
Communicate with help desk customers via phone, digital communications, and in-person to resolve help desk issues.
Perform post-resolution follow-ups to help desk requests.
Other job-related duties as assigned.
Qualifications and Experience
High School/equivalent diploma. Associates degree in related field may be helpful.
Some previous Help Desk experience is preferred.
Basic knowledge of computer hardware including PCs, laptops, and printers.
Intermediate knowledge of business applications including MS Office, Zoom, Slack, and Box.
Experience with both Windows and MacOS.
Excellent written and oral communication skills.
Excellent interpersonal skills, with a focus on rapport-building, listening, and questioning skills.
Ability to present ideas in user-friendly language.
Highly self-motivated and self-directed.
Keen attention to detail.
Ability to analyze and solve problems.
Ability to effectively prioritize and execute tasks in a high-pressure environment.
Some experience working in a team-oriented, collaborative environment preferred.
Ability to lift and transport moderately heavy objects such as computers and peripherals with or without assistance.
This position is represented by the Communication Workers of America (CWA).
About Us The National Audubon Society protects birds and the places they need, today and tomorrow, throughout the Americas usingscience , advocacy, education, andon-the-ground conservation . Audubon’s state programs, nature centers, chapters, and partners have an unparalleled wingspan that reaches millions of people each year to inform, inspire, and unite diverse communities in conservation action.
Since 1905, Audubon’s vision has been a world in which people and wildlife thrive. Audubon is a nonprofit conservation organization.
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Service Technician I jobs in Washington, DC, United States
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