Senior Director of Product Management - Platform Experience

Scottsdale, AZ, United States

Why Work at Reputation?

Reputation reached over $100m in Annual Recurring Revenue (ARR) in 2022 and continues to grow worldwide.

We've raised over $200 million in funding from A-list venture capital firms such as Bessemer Venture Partner and Kleiner Perkins, including $150 million in equity financing from Marlin Equity Partners in January 2022.

Reputation is trusted by more than 250 partners, including Google, Facebook, Salesforce, J.D. Power, Amazon and Web.com.

Our industry leading platform has been recognized by Forrester and Gartner as a vendor of choice in Voice of the Customer, Customer Feedback Management, and Social Suites research reports.

The platform is used by 10+ major automotive OEMs and 16,000 auto dealerships, more than 250 healthcare systems, and over 100 leading property management firms.

Our executive management team is committed to building a performance-based culture where excellence is rewarded and careers are developed.

Who thrives at Reputation? Managers who embody a player-coach mentality. Employees who value teamwork and cross-functional collaboration. People who emphasize perseverance and hustle over quick wins and luck.

Our Mission: We exist to forge relationships between companies and communities.

As Senior Director of Product - Platform Experience , you will be responsible for the four teams driving the strategy of the underlying Reputation Management platform capabilities. You will work with your product managers, our customers, partners, and internal development teams to produce a strategic vision for our growing portfolio of shared services. You will be responsible for ensuring our various products - whether ones that roll into you or not - tie together into a cohesive and simple user experience.

Key Responsibilities

Strategic Vision and Leadership: Develop and communicate a compelling overarching vision for Reputation's Platform Experience. Craft a transformative plan aimed at optimizing product delivery to customers and partners.

Product Management Oversight: Take charge of the Product Management function across underlying technologies including the teams responsible for core services, APIs, credentials, data collectors, marketplace, ticketing systems, as well as the mobile app team. Ensure smooth integration and operational efficiency across all corporate initiatives within the Reputation ecosystem.

Collaboration and Stakeholder Engagement: Foster a highly collaborative environment by closely engaging with key stakeholders to grasp business needs. Ensure that technology solutions are aligned with company objectives and meet customer expectations. Encourage diverse perspectives from stakeholders and subject matter experts, synthesizing them into a cohesive vision and gaining alignment for strategic plans.

Team Leadership: Lead and empower a team of product management professionals. Cultivate an environment centered around delivering tangible business value through innovative technology solutions. Demonstrate leadership by encouraging deep domain understanding within the team and proactively developing improvement plans.

Innovation and Problem Solving: Tackle significant challenges such as harmonizing disparate technology systems, driving migrations to new frameworks, and enhancing efficiency within the product and technology organizations. Drive innovation by identifying opportunities for improvement and implementing effective solutions to address complex problems.

Qualifications :

Extensive experience in steering product management initiatives within technology-driven companies and leading teams to deliver great features with great process.

Demonstrated proficiency in crafting and implementing strategic visions for technological products, grounded in a thorough comprehension of present circumstances and future requisites.

A track record of making well-founded strategic choices concerning both internal and third-party technology products.

Proven ability to foster collaboration among a diverse array of stakeholders, culminating in successful product outcomes. History of cultivating high-trust relationships through transparent communication channels.

Experience in guiding and motivating empowered product management teams, directing their efforts toward the delivery of tangible business value.

BS/BA in a technical field (computer science, engineering, physical science).

Highly communicative and able to inspire and advocate, internally and externally, with authority

When you join Reputation, you can expect:

Flexible working arrangements.

Career growth with paid training tuition opportunities.

Active Employee Resource Groups (ERGs) to engage with.

An equitable work environment.

Our employees say it best:

According to Glassdoor, 94% of our employees approve of our CEO, Joe Burton .

Our employees highlight our :

Ample Opportunities - "There are many opportunities to learn and grow. Many open roles are replaced with internal promotions."

Positive Culture - "You will never have a better culture anywhere else. Period."

Training and Tools - "All managers truly want you to succeed, and you are given great tools and training to be successful in your role."

Balance - "Great work life balance and awesome team environment!"

Diversity Programs & Initiatives:

Our Reputation Nation spans around the world. This global perspective allows us to intentionally unlock the magic that comes from diversity of experience to contribute to our success.

At Reputation, we believe in :

Diversity : Embracing a culture that values uniqueness.

Inclusion : Inviting diverse groups to take part in company life.

Belonging : Helping each individual feel accepted for who they are.

"At Reputation, we see diversity and inclusion as the foundation for an equitable workplace. Our goal is to empower all of our employees, regardless of their background, to make an impact in their work each and every day." - Joe Burton, CEO, Reputation

Additionally, we offer a variety of benefits and perks, such as:

Flexible PTO

Paid company holidays

4 company provided, "Recharge Days", which are wellness days off for the entire company

Several active Employee Resource Groups (ERG's) to help foster inclusion and community

Employee Assistance Program

Access to a wide variety of unique perks and apps: Ginger, Calm, Headspace, Carrot Fertility, Aaptiv , Omada , One Medical , SoFi

Fetch Pet Insurance

401K

Health, dental and vision insurance

Paid maternity leave

Employer paid short term and long term disability and life insurance

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

To learn more about how we handle the personal data of applicants, visit our.

Applicants only - No 3rd party agency candidates.

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