IT Technician
Brooklyn, NY, United States
Ohel Children's Homes and Family Services is seeking a technically skilled candidate with good problem-solving ability for the position of IT Technician . The duties of an IT Technician include being a reference point for all IT related queries at the user's level, responding to user needs in a timely manner, and ensuring the optimal running of all systems, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments and executive levels.
Responsibilities:
Provide technical support to end-users, resolving hardware and software issues
Install, configure, and maintain computer systems and peripherals
Conduct system upgrades and troubleshoot network problems
Assist in implementing IT security protocols and ensuring data protection
Collaborate with team members to manage IT inventory and equipment
Respond to helpdesk tickets, prioritizing and resolving issues in a timely manner
Document and update IT procedures and system configurations
Assist in user training and orientation on IT systems
Stay current on industry trends and technologies to contribute innovative solutions
Ensure compliance with company IT policies and procedures
Requirements: Basic understanding of computer hardware, software, and networking concepts
Strong troubleshooting and problem-solving skills
Familiarity with operating systems, such as Windows and MacOS
Knowledge of common productivity software
Ability to work well independently and collaborate within a team
Excellent communication skills to interact effectively with end-users
Detail-oriented with a focus on providing quality customer service
Willingness to learn and adapt to new technologies
Basic understanding of IT security principles and practices
This Full-time position is based in Brooklyn with some travel within the New York metropolitan area. Some evenings and weekend rotation coverage is required.