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Penske Automotive Group
bloomfield hills, mi
Penske Automotive Group is a Fortune 200 international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand.
Job Source: Penske Automotive GroupPenske Automotive Group
Bloomfield Hills, MI, United States
Penske Automotive Group is a Fortune 200 international transportation services company that operates automotive and commercial truck dealerships principally in the United States and Western Europe, and distributes commercial vehicles, diesel engines, gas engines, power systems and related parts and services principally in Australia and New Zealand.
Job Source: Penske Automotive GroupTEKsystems
Detroit, MI, United States
Description: This position will be a Tier I / Tier II IT Support role. Excellent customer service skills. Phone/chat support experience a plus because of remote work. Proficiency with Windows and MacOS. Experience with Linux a plus. Experience in a scientific or academic setting a plus. Doesn’t have to be IT. Basic scripting skills a plus (Esp
Job Source: TEKsystemsDetroit IT
Birmingham
Job Description Job Description Salary: DOE Job Description: Detroit IT is seeking a Service Desk Technician to join our team! This person will work in our Service Desk providing first and second-tier support for the efficient resolution of IT end-user-related incidents, service requests, and problems. Job Responsibilities: Provides first and
Job Source: Detroit ITMission Veterinary Partners
Southfield, MI, United States
Overview: Mission Veterinary Partners (MVP) ?is adding a? IT Service Desk Technician to be an important member of our growing IT Department. Job Summary: The IT Service Desk Technician serves as the first point of contact for customers seeking technical assistance and provide the appropriate support to resolve or escalate the issue as required
Job Source: Mission Veterinary PartnersPlunkett Cooney, P.C
Bloomfield Hills
Job Description Job Description Position: Information Support Coordinator Location: Bloomfield Hills, MI Plunkett Cooney, one of the largest and most accomplished law firms in the Midwest, is seeking an Information Support Coordinator. The Information Support Coordinator will be responsible for daily support activities. The overall goal is to pro
Job Source: Plunkett Cooney, P.CTAZ NETWORKS INC
Brighton, MI, United States
Job Description Job Description Hybrid Position: After 90 Days 2 Days At Home, 3 Days in Office at either our Brighton or Clinton Township, MI office. Have tremendous client service skills and are looking at a transition to IT or entering the IT field as a recent graduate? This position is for you. TAZ Networks Inc Service Desk Consultants act a
Job Source: TAZ NETWORKS INCMichigan National Guard
Detroit, MI, United States
Join the Military for our 147 different career fields such as Military Police, Admin, Medic, Trade Skills, IT, Engineering and more. The Michigan Army National Guard is a Michigan based branch of military service. We have both part and full time job positions. We also have entry level to management level job openings. We can assist with paying for
Job Source: Michigan National GuardNovi, MI, United States
ABOUT US
Our mission is to provide complete hardware, software, and support solutions, enabling clients to operate their businesses more successfully. In 1994, Omega Computer Services started as a small I.T. consulting firm and transformed over the years into a complete I.T. managed service provider. Now, Omega is one of the top MSPs in Michigan. We pride ourselves on a strong company culture, made possible by our staff's commitment to upholding our five core values:
DO THE RIGHT THING | GROW OR DIE | PASSION FOR OUR WORK | HUMBLY CONFIDENT | WE LOVE CUSTOMER SERVICE
THE POSITION
We are looking for a full-time IT Service Technician to join our team working in the Greater Detroit area. Our Service Desk is active Monday - Friday, 8:00 AM - 5:00 PM with occasional appointments and on-call shifts required after hours. Some travel will be necessary to visit client locations, mostly within the Greater Detroit area, but potentially visits up to three hours away - transportation is company-provided. Please visit www.ocs.help/careers to learn more about our company culture, employee perks, and benefits.
KEY RESPONSIBILITIES
Diagnose and troubleshoot end-user issues remotely through the ticketing system
Maintain high-quality support by responding quickly, effectively, and in a professional manner
Provide on-site technical service and support for existing clients, including, but not limited to:
Modifying configurations, utilities, software default settings, etc. for local workstations
Ensuring each workstation has the proper equipment
Installing, testing, and configuring new workstations, peripheral equipment and software
Managing PC setup and deployment for clients' new employees
Document internal procedures and notes pertaining to the ticket resolution
Assist Project Technicians with on-site technical setup for new clients
Assist remotely with service requests and escalated tickets
Maintain inventory of all equipment, software and software licenses; including frequent communication with the Inventory Admin to send and receive equipment on schedule
Perform timely workstation hardware and software upgrades as required
QUALIFICATIONS 1+ year(s) of experience working on an IT Service/Help Desk or NOC team environment
1+ year(s) of experience providing excellent customer service
Proven written and oral communication skills
Ability to work independently, achieve high standards, and consistently meet deadlines
Possess an inclination and passion for learning new technologies quickly
Excellent problem-solving skills, especially in fast-paced, high-pressure situations
CompTIA A+ Certification (or equivalent)
Certification or above-average comprehension of:
Active Directory services
Network setups and configurations
Microsoft 365
Multi-platform environments
Ninja RMM (or similar RMM/PSA software)
Freshdesk (or similar ticketing system)
Cisco Meraki
WE CAN'T DO WHAT WE DO WITHOUT YOU
This position assists with driving our mission by maintaining high-quality, white-glove I.T. services and support for our clients. This position also contributes to our team by implementing best practices for the ultimate benefit of our staff and clients.
IT Service Technician jobs in Novi, MI, United States
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