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Murrelektronik Inc
Suwanee, GA, United States
The Customer Service Representative is part of the Customer Service Team and is the operational arm of the Customer Experience organization. The Customer Service Representative (CSR) is responsible for providing excellent customer service to all internal and external customers by communicating effectively with customers and all Murrelektronik team
Job Source: Murrelektronik IncPrideStaff
Atlanta, GA, United States
Customer Service Representative Qualifications Sales support Management Sales Customer service High school diploma or GED Database management Organizational skills Computer skills Manufacturing 2 years Communication skills Full Job Description PrideStaff is working with a chemical manufacturing company that is seeking a Customer Service Represent
Job Source: PrideStaffFamily Dollar
Snellville, GA, United States
Store Family Dollar **Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve.** **General Summary** As a Family Dollar Customer Service Representative you will be responsible for providing exceptional service to our customers. Key priorities include greeti
Job Source: Family DollarAaron Plumbing
Suwanee, GA, United States
Aaron Services in Suwanee, GA is looking to hire a part-time Customer Service Representative (CSR) to schedule appointments and provide general office support. Are you friendly and highly organized? Would you like to work in a supportive, positive environment with a family-owned company? Do you want the option to work from home? If so, please read
Job Source: Aaron PlumbingQuest Diagnostics
Alpharetta, GA, United States
Overview Answers and resolves telephone inquiries/requests initiated by customers or prospective customers in a prompt, accurate and courteous manner. Responsibilities Use proper telephone etiquette and all available resources to respond to incoming customer inquiries, requests and complaints competently and courteously. Troubleshoot inquiries a
Job Source: Quest DiagnosticsDomino's Franchise
Lawrenceville, GA, United States
Job Description As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domin
Job Source: Domino's FranchiseDomino's Franchise
Lilburn, GA, United States
Job Description As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domin
Job Source: Domino's FranchiseDomino's Franchise
Buford, GA, United States
Job Description As a Customer Service Representative (CSR) you are often the first person to welcome and interface with Domino’s customers. As such, enthusiastic customer communication, positive personality, and punctuality are essential to success in this role. Additionally, the ability to maintain professional appearance in accordance with Domin
Job Source: Domino's FranchiseNorcross, GA, United States
Peachtree Foods, (www.peachtreefoods.com) is the standard in delivering the highest quality, most reliable and attentive service, while pioneering inventive breakfast experiences to the hospitality and foodservice industries—always aspiring to enhance our customers’ brand and delight guests around the world. Everything we do is Beyond Expected.
Our mission is built around three key points that inspire excellence in everything we do, and our commitment to that mission has driven us to become a leader in the hospitality and commercial foodservice space.
To challenge the common breakfast.
To create experiences with every new product we develop.
To deliver what is beyond expected.
No matter a person’s role in our organisation, Peachtree Foods puts its people first by providing a safe and engaging atmosphere where team members can grow professionally and personally. As employees of Peachtree Foods, we’re driven by a unifying goal: to build a company that we’re proud to be a part of by continuing to be the best at what we do. We always strive to hire the best employees and empower our team-members to be driven and enabled to succeed.
Position: Customer Service Representative - Atlanta
Summary:
This role is pivotal in managing and supporting our portfolio of existing and newly onboarded customer accounts, with a keen focus on the hospitality sector. Responsibilities encompass the comprehensive onboarding of individual hotels, ensuring exceptional ongoing customer support, efficiently tracking and processing orders, and conducting product training and maintenance troubleshooting via phone. While the position is primarily phone-based, ensuring a high-touch, personalized experience, it strictly excludes cold-calling, as all outbound communications are directed towards our established clientele.
Primary duties and responsibilities:
Customer Relationship Management: Cultivate robust relationships with customers to foster a positive experience, ensuring high satisfaction and retention levels.
CRM and Data Management: Diligently record all customer interactions and maintain comprehensive profiles using Zoho CRM and SharePoint, ensuring data accuracy and accessibility.
Compliance and Consultation: Monitor customer product usage and ordering patterns to guarantee adherence to program requirements. Provide consultative support, including strategies and alternatives, to help customers meet or surpass these standards.
Order Management: Oversee the complete ordering cycle — from receiving orders, scheduling daily deliveries and pickups, to invoicing and providing shipment tracking. Ensure timely coordination with the warehouse for swift shipping and delivery.
Training and Support: Conduct initial product training for Food and Beverage (F&B) teams via phone or video calls. Offer troubleshooting and maintenance assistance, maintaining detailed case files in the CRM for each issue until resolution.
Equipment Logistics: Manage the logistics of equipment dispatch and return, ensuring accurate tracking and completion of the process.
Accounts Receivable Support: Aid in managing accounts receivable by proactively addressing overdue invoices, ensuring timely payments.
Experience/Skills:
3-5 years in a customer service or order management role. Foodservice and/or hospitality industry experience is favourably considered
Strong phone presence, capable of dialing multiple outbound calls (40+) per day
Ability to multi-task and prioritise your time efficiently & effectively
Capable of being part of a small, dynamic, and fast-growing team
Results oriented and the ability to develop creative solutions to problems
Excellent verbal and written communication skills
Functional knowledge of Microsoft Office 365
Experience working with CRM platforms (Zoho or similar)
Compensation:
Base salary plus performance bonus
Healthcare, Dental, 401k
Competitive annual leave package
Customer Service Representative jobs in Norcross, GA, United States
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