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MADERN USA, INC.
Apex, NC, United States
Job Title: Service and Sales Support Engineer Department: Service Reports To: VP of Operations Location: MUSA Job Summary: The Service and Sales Support Engineer (SSSE) is the link between MUSA’s customers, sales, and service operations. This dual role encompasses the management of both planned and unplanned service activities, as well as
Job Source: MADERN USA, INC.Eaton
Raleigh, NC, United States
Eaton’s ES AMER ESS division is currently seeking a Senior Service Sales Support Engineer. The expected annual salary range for this role is $78,750 - $115,500 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business
Job Source: EatonSchneider Electric
Raleigh, NC, United States
Great people make Schneider Electric a great company. Schneider Electric has an opportunity for a Service Sales Engineer in Raleigh, NC .What do you get to do in this position? This position specifically supports the full range of installed base service offers including but not limited to, Engineering Services, Turnkey Installations, Preventive Mai
Job Source: Schneider ElectricTryon Distributing, LLC
Durham
Job Description Job Description Job purpose Within an assigned area/territory, sales support is responsible for providing excellent customer service to Tryon accounts by performing sales, merchandising, and other support duties as assigned. Duties and responsibilities Provide excellent customer service to all assigned accounts Stoc
Job Source: Tryon Distributing, LLCEaton Corporation
Raleigh
Eaton’s ES AMER ESS division is currently seeking a Senior Service Sales Support Engineer. The expected annual salary range for this role is $78,750 - $115,500 a year. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business c
Job Source: Eaton CorporationSensus
Morrisville, NC, United States
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges.The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. With its October
Job Source: SensusSensus
Morrisville, NC, United States
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. Xylem also provi
Job Source: SensusSensus
Morrisville, NC, United States
Xylem (XYL) is a leading global water technology company committed to developing innovative technology solutions to the world’s water challenges. The Company’s products and services move, treat, analyze, monitor and return water to the environment in public utility, industrial, residential and commercial building services settings. With its Octobe
Job Source: SensusApex, NC, United States
Job Title: Service and Sales Support Engineer
Department: Service
Reports To: VP of Operations
Location: MUSA
Job Summary: The Service and Sales Support Engineer (SSSE) is the link between MUSA’s customers, sales, and service operations. This dual role encompasses the management of both planned and unplanned service activities, as well as the provision of technical solutions and pricing for customer requests for quotes (RFQs).
Key Responsibilities:
Customer Liaison: Act as the primary contact for customers, when managing service requests, follow-ups, and ensuring customer satisfaction.
Service Management: Oversee America service activities and planning to provide on-site customer support as needed. Organize all supporting activities such as travel and accommodation arrangements.
Sales Support: Assist sales representatives in determining pricing, including cost calculations, and technical specifications.
Ticket Management: Create and manage service tickets, ensuring all data is accurately recorded in ERP and other systems.
Operational Coordination: Collaborate with engineering, production, purchasing and planning to allocate resources and ensure efficient execution of service tasks.
Communication: Keep customers informed about service execution details, including planning, status, and support requirements.
Administrative Oversight: Manage post-sales administrative tasks, and customer satisfaction inquiries.
Help Desk Support: Provide first-tier support and following escalation protocols. 24/7 support.
Spare Parts Coordination: Manage spare parts requests in accordance with back-office procedures, including local sourcing and pricing.
Sales Support Engineering: Translate customer RFQs into technical solutions, calculate pricing, and prepare quotations. Serve as a liaison between sales and operations, ensuring orders are processed and followed up on. Align calculations and quotations with MINT standards for international orders.
Qualifications:
Experience in service coordination or a similar role.
Strong organizational skills and the ability to multitask.
Excellent communication and customer service skills.
Proficiency in ERP systems, MS Office, and BAAN.
Analytical ability to evaluate pricing for new tools based on reference projects.
Ability to work under pressure and handle emergency situations.
Working Conditions: The Service Coordinator / SSE may need to work outside normal business hours and travel as required to meet service demands and customer needs.
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Service and Sales Support Engineer jobs in Apex, NC, United States
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