Manager, Product Management

San Francisco, CA, United States

Product Management, San Francisco, CA

About Us

LogicMonitor is the leading fully automated, cloud-based infrastructure monitoring and observability platform for enterprise IT and managed service providers.

We love going to work and think you should too. We are customer obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.

This position is based in San Francisco, CA. If you travel to a Center of Energy, you’ll be able to work out of our office spaces while you connect and collaborate with your team. We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.

LogicMonitor is an equal opportunity employer. We deeply care about our employees' well-being, creating an environment where everyone feels valued and respected. We celebrate the diversity of our team and are committed to fostering a culture of inclusivity. When you join LogicMonitor, you're not just an employee to us, but a valued member of our community. Come as you are, be yourself, and let's grow together.

To learn more about life at LogicMonitor, check out our Careers Page.

What You'll Do

LM Envision, LogicMonitor's leading hybrid observability platform powered by AI, helps modern enterprises gain operational visibility into and predictability across their IT stacks, so they can continue to deliver extraordinary employee and customer experiences. LogicMonitor has a layered approach to intelligence, where AI and Machine Learning is baked into every facet of the LM Envision platform to help IT teams improve efficiency, minimize alert fatigue, proactively predict trends, and maximize enterprise growth and transformation.

Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the sixth year in a row! As we enter this next phase of growth, we are in search of a Manager, Product Management.

You will be a core driver of operational excellence in Product Management ensuring the team excels in driving and executing the product vision within their focus areas.

To thrive in this position, you should have a solid grasp of the entire LogicMonitor product, be the expert in your product focus, analyze user needs, and align them with various product initiatives. Now is the perfect time to put your thumbprint on the organization offering guidance to your team and collaborating closely with Engineering, Customer Success, Marketing, Sales, and other cross functional teams to enhance our product focus areas with a results-driven approach.

Here's a Closer Look At This Key Role

Act as a player-coach

Lead and mentor a team of Product Managers

Build and maintain productive relationships with cross-functional teams to ensure the success of your product feature areas

Identify key desired outcomes for your product area(s) of ownership

Act as an SME & answer field questions for your product feature areas

Regularly summarize and present customer feedback for your product focus areas

Develop an understanding of the entire LM product with ability to demo the product beyond area of ownership

Communicate clearly and effectively on the progress through the end to end product lifecycle to all stakeholders involved

Help maintain and communicate the product roadmap both internally and externally

Help drive packaging & pricing decisions

What You'll Need

6+ years of product management experience at a software company

2+ years of people management experience - direct or dotted line

BA/BS or equivalent, MBA, CS, or CE degrees a plus

Technical aptitude; domain experience in the form of knowledge of the observability industry strongly preferred

Ability to excel in a fast paced environment, juggling multiple high priority tasks at once

Detail oriented, strategic thinker who can see the big picture and distill it into prioritized, actionable tasks

Strong analytical skills, able to identify and present meaningful usage metrics used to define product success

Benefits

At LM we believe that a total rewards package should be built with the whole person in mind, so we’ve designed a total rewards package that’s almost as complex as you are. We want to support our employees to be healthy and happy!

Whether you’re working from home or one of our Centers of Energy, US benefits for LMers include but are not limited to: unlimited vacation, health, vision, and dental insurance, robust parental leave, a 401K with company matching, a monthly Work Well reimbursement, Employee Equity Program, Professional Development funds, unlimited opportunities for growth, and more.

We are committed to our employees' physical and mental health, and offer various wellness programs (including a Calm membership for you and your family!) as part of our holistic approach to employee success.

For more information on our benefits and culture, visit https://www.logicmonitor.com/careers

Residents of California, click Here to view our California Applicant Privacy Notice.

Anticipated Application Close Date: 03/18/2024

#BI-Hybrid

LogicMonitor believes in pay transparency, so we provide the base salary ranges for all of our jobs in the United States. Actual base salary offered will vary depending on factors including but not limited to: location, education, experience, skills, and qualifications.

As part of our holistic compensation philosophy, LogicMonitor also offers many competitive elements in our total compensation package for US employees, such as bonus or commission compensation in addition to the base pay, an equity program for all full time employees, 401K matching, and other rewards.

Base Salary Range

$130,000—$180,400 USD

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