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The Heico Companies LLC
Downers Grove, IL, United States
Customer Success Manager in Downers Grove, IL at STENOGRAPH, LLC Stenograph provides a full suite of products and software for dictation and transcription applications. The company offers shorthand writing machines and computer-aided transcription software for the information technology needs of the court reporting and captioning communitie
Job Source: The Heico Companies LLCUnduit Llc.
, IL, United States
We are looking for a Customer Success Manager to lead the charge in ensuring our clients’ success. As a pivotal part of our team, you will develop and nurture strong client relationships, understand their needs, and align our solutions to exceed expectations. With a proactive and empathetic approach, you’ll drive customer satisfaction, loyalty, and
Job Source: Unduit Llc.Community Brands
Oak Brook, IL, United States
Overview We are seeking a Customer Success Manager to join our growing team in our Oakbrook Terrace, Il. office! Position Overview A Customer Success Manager will proactively manage a portfolio of customers by helping them meet/exceed/grow fundraising goals while maintaining on-time subscription renewals. The right candidate will be able to unde
Job Source: Community BrandsLoop
Chicago, IL, United States
About Loop Loop is on a mission to unlock profits trapped in the supply chain (https://loop.com/article/unlock-profit-trapped-in-your-supply-chain) and lower costs for consumers. Bad data and inefficient workflows create friction that limits working capital and raises costs for every supply chain stakeholder. Loop's modern audit and pay platform
Job Source: LoopYCharts
Chicago, IL, United States
Description: Position: Customer Success Manager Location: Chicago, IL - Hybrid or Remote (EST/CST time zones) In Office Requirement: 1 day per week (Thursdays) The Company: Building and executing a great investment strategy shouldn’t require a PhD, nor a million dollar budget. It should be simple. The wealth management industry is rapidly ev
Job Source: YChartsHelium 10
Chicago
Job Description Job Description About Us: We're Helium 10, the leading Software company for Amazon sellers. We move fast, really fast, so we need someone who can keep up. We're experts at our craft (and if not, we become experts, fast!) and we hold each other to a high standard. Why? We're shaping the future for Amazon sellers and our customers
Job Source: Helium 10SADA
Chicago, IL, United States
Join SADA as a Customer Success Manager Your Mission As a Customer Success Manager at SADA, you are a team leader who can align with our Google customer base at the executive level (CIOs, Dir of IT) to gain insights on the technology we sell while captivating audiences for renewals/upsells, hence a Unifier. The Customer Success Manager will need
Job Source: SADAMoney Fit by DRS
Chicago, IL, United States
Nitel is a leading Managed Service Provider specializing in secure, flexible Network-as-a-Service (NaaS). Our software-driven approach empowers businesses with cutting-edge network architectures, optimizing performance and security. We value collaboration and thrive in a fast-paced environment where open communication is key. Join us! the position
Job Source: Money Fit by DRS, IL, United States
Company Description
Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 141,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.
Customer Success Organization
The Customer Success organization provides our customers with a world class, industry leading lifecycle experience, designed and aligned to deliver on their needs and exceed expectations. The team ensures our customers realize their desired outcomes and full potential, with minimal effort on their part.
As a Customer Success Manager, you will partner with your customers to become their trusted advisor throughout the lifecycle journey encompassing support from the buy to renewal stages. Utilizing our Customer Health Indicators, you will manage, renew, retain and grow your customer base in a proactive manner.
Key Responsibilities
Analyze lifecycle data and translate insights into recommendations in a clear and unambiguous manner for customers and business partner teams. Identify root causes, define and activate solutions, and deploy cross-functional support, where necessary, to resolve
Manage customer goals, meet and exceed expectations by conducting business reviews either monthly or quarterly.
Accelerate customers through Lifecycle Journey mapping out a detailed account plan for support
Customer onboarding and training our customers to utilize the full potential of our Tranzact self-service platform
Manage Revenue Risk Assessment Dashboards and plays
Identify growth and lead opportunities helping sales drive pipeline
Renewal and upselling
Responsive, knowledgeable, efficient, and professional approach to supporting customers that engage Customer Success via our Tranzact portal, IVR, or email for any post-sale lifecycle request
Maintain an industry-wide perspective on best-in-class customer experience
Qualifications
Associate or Bachelor’s degree in related field, or equivalent combination of training, education and experience
Minimum of five (5) years experience in the Telecom industry
Minimum of five (5) years experience in a customer success oriented role
Possesses excellent verbal, written, and communication skills and has the ability to share the customer story through compelling and engaging methods
Ability to create and project manage a continuous experience improvement program (scope, milestone management, engagement, execution, and change management)
Demonstrates an understanding of various technical architectures and operating systems
Detail-oriented, accurate and possess excellent follow-up skills
Proficient in Microsoft Word, Excel, PowerPoint and Google products with full working knowledge of the internet, email and web browsers
Ability to travel up to 25%
Base pay range: $75,000 - $90,000 , commensurate with experience
Benefits, Rewards & Wellness
Excellent Health, Dental & Vision Insurance
Retirement 401(k) Savings Plan
Fitness membership discounts
Generous paid time off policy including paid parental leave
Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
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Customer Success Manager jobs in , IL, United States
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