Front Counter and Hospitality Team Leader
San Jose, CA, United States
Restaurant Mission: To Serve and To Grow on the Journey to Becoming our very best!
Benefits:
Closed on Sunday
Free Uniform (shirt and pants)
Health Insurance Eligibility for full-time Team Members
1 free meal equivalent to $10 per shift
Free visits with an in-house Chaplain
Summary of Position Responsibilities
Lead all Team Members to Win Hearts Every day through “Genuine Hospitality ,” focusing on the Front Counter and in the Dining Room.
Create a high-energy atmosphere for our team, modeling a sense of urgency and elevated Chick-fil-A language and behaviors.
Lead by example, setting and maintaining standards, while going Above and Beyond for Guests and the Team.
Celebrating team and individual successes
Equip Team Members to ensure Chick-fil-A and Restaurant specific Mission, Goals, and standards are upheld.
Partner with restaurant leaders to position team members correctly to execute restaurant goals, ensuring role clarity.
Work shoulder to shoulder with the team to role model expectations while coaching and encouraging growth and development.
Partner with restaurant Directors to hold all Team Members accountable for demonstrating behaviors that uphold the Mission, Values, standards, and expectations of the Restaurant.
Foster a growth mindset for team member development, efficient work methods, and minimizing product, labor and motion waste.
Partner with Restaurant Directors.
Utilize CEM scores and CARES submissions to celebrate wins and to identify areas of opportunity for continuous improvement.
Manage Restaurant Resources
Follow all Cash Handling procedures and standards
Responsibly, efficiently, and expeditiously address all equipment needs to ensure we are able to serve our Guests by meeting their needs and expectations.
Additional responsibilities as directed.
Minimum Requirements
High School diploma or equivalent
Bilingual in English and Spanish is preferred
Available to work Friday and Saturday, a minimum of 30 hours per week
1 year of leadership experience, preferred
Be able to lift and carry up to 50 lbs
Be able to bend over, twist, reach above shoulder level, crouch or stoop, kneel and stand for extended periods of time.
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