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DMI
Dallas, TX, United States
About DMI: DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportat
Job Source: DMIMethodist Health System
Dallas, TX, United States
Hours of Work : 6a-430p Days Of Week : Sunday - Wednesday Work Shift : Job Description : Your Job: The Help Desk Analyst provides quality IS related technical support with a high degree of customer satisfaction in a timely manner to all MHS/MHC internal and external end users. Responds to telephone calls, emails and personal requests for tec
Job Source: Methodist Health SystemSymbiotic Corp.
Dallas, TX, United States
Job Description JOB TITLE: Level 1 IT Analyst DEPARTMENT: Information Technology FLSA: Exempt REPORTS TO: IT Infrastructure Manager SUMMARY: The IT Analyst ensures the day-to-day technology needs of associates are supported across multiple hardware platforms and software suites. Responsibilities include resolving problem requests, providing su
Job Source: Symbiotic Corp.Methodist Health System
Dallas, TX, United States
Hours of Work : 9p-730a Days Of Week : Wednesday - Saturday Work Shift : 8X5 Day (United States of America) Job Description : Your Job: In this highly visible, fast-paced, and challenging position, you'll collaborate with multidisciplinary team members to provide the very best care for our patients. The Sr Help Desk Analyst responds to tele
Job Source: Methodist Health SystemLanceSoft, Inc.
plano, tx
Job Description Help Desktop Support Location: Plano, TX_ Must sit onsite in Plano, TX hybrid (Mon-Wed onsite/Thu-Sun remote) Duration: 6+months Client is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm’s front line and you will s
Job Source: LanceSoft, Inc.Hyosung America
Irving, TX, United States
JOB SUMMARY: The Help Desk Analyst, level 1, will have experience supporting users and systems, with strong technical skills, good interpersonal skills, and will be comfortable working in a very dynamic environment with a flexible work schedule. The Help Desk Analyst – 1, will have the ability to diagnose hardware and/or software problems. Abilit
Job Source: Hyosung AmericaAscent Services Group
Plano, TX, United States
Innova Solutions is immediately hiring for a Help Desk Technician. Position type: Contract Duration: Long term contract Location: Plano, TX - hybrid after training is seeking a customer service oriented Service Desk Agent to provide technical support to users in an efficient and accurate manner. You will be considered as the firm's front line and
Job Source: Ascent Services GroupTEKsystems
Coppell, TX, United States
Description: The Service Desk Analyst has a very wide array of tasks, all surrounding inbound contacts. This role is responsible for supporting internal end users. The calls vary from Tier I to Tier II technical issues. This role will also involve responding to emails and chats. Preferred Experience: 3 months - 1 year of Help Desk or Call Center
Job Source: TEKsystemsDallas, TX, United States
Help Desk Analyst
Job ID
2024-26591
Category
Infrastructure Support
Location
US-TX-Dallas
About DMI
DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.
About the Opportunity
DMI is looking for a Help Desk Analyst to support a federal customer in Dallas, TX. This candidate will be responsible for the following:
Duties and Responsibilities:
Answer Help Desk phones and provide Tier I-II support to users on a variety of issues Responds to telephone calls, email and personnel requests for technical support
Log and prioritize calls and provide reports as required on Service Level Agreements (SLAs)
Documents, tracks, and monitors the problem to ensure a timely resolution
Possess strong customer service and communications skills
Analyze, evaluate, and test software and hardware problems
Handle heavy call volume
Preferred Skills:
Experience using Microsoft Office tools
Windows Operating Systems
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of ServiceNow ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Qualifications
Location: Dallas, TX
Physical Requirements: N/A
US Citizenship Required
Working at DMI
DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:
Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
Development - Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
Financial - Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
Recognition - Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
Wellness - Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.
Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.
***************** No Agencies Please *****************
Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.
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Help Desk Analyst jobs in Dallas, TX, United States
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