Technology Operations Associate Principal
Littleton, CO, United States
What You'll Do
This person has direct responsibility for the Production administration of all application scheduling, output distribution, report creation, DDS Profile Maintenance along with the testing of new file transmissions with exchanges and members. This position also has the responsibility of supporting Applications Development, Testing, Member Services, and Disaster Recovery. Scheduling is accomplished using UC4 software across Windows, UNIX and MVS platforms. The position supports scheduling changes consisting multiple jobs and dependencies. This resource utilizes a proprietary UC4 scripting language to automate the passing of variables for the execution of jobs and for the setup of test environments. Report creation and distribution administration requires support for Mobius. The administrator is responsible for adding new reports to the Mobius system, preparation of all batch load jobs and maintenance of batch transmissions of reports to end users using multiple transmission protocols
Primary Duties and Responsibilities:
To perform this job successfully, an individual must be able to perform each primary duty satisfactorily.
Possess creative thinking and an approach to determine technical requirement(s) and solution(s) that further business objectives, enhance performance, reliability, scalability, usability, security, and flexibility.
Develop, monitor, and report the agreed Key Performance Indicators corresponding to the compliance with senior management and compliance.
Drive continuous improvement through trend reporting analysis and metrics management.
Continually work towards making improvements to the processes and corresponding ITSM modules
Strong knowledge of how to build and work with RESTful APIs
Willingness to quickly adapt to change and new ideas.
Database skills in a relational database
Understanding of how to build solutions while working with the end user (DEVOPS)
Ability to collaborate with team but drive your work independently.
Self-starter, positive and excited to work with a team.
Very strong communication and collaboration skills
Strong leadership, problem-solving and decision-making skills.
Independent thinker with the ability to perform under pressure.
Maintains updated procedures on all supported products.
Attending project and status meetings as required.
Provide On-call and/or on-site support as needed for installs and production.
Document/review departmental process and procedures
Coordinates vendor support and issue resolution
Job Scheduling performance review/implement improvements.
Supervisory Responsibilities:
Lead and guide the Production Control team during the architecture, design, and development phase of the Renaissance project and all other efforts.
Effectively Interacts with customers to understand their unique challenges and solve them with the collaboration of our team.
Mentor and provide guidance to the Production Control team members and clients.
Qualifications:
The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the primary functions.
Customer service oriented
Understands urgency of service level agreements
Excellent verbal and written communication skills
Strong teamwork spirit to ensure close collaboration with other development, infrastructure, and business teams.
Excellent oral and written communication skills, ability to effectively communicate with all levels of management and technology stakeholders.
Desire to share knowledge and coach other colleagues.
Technical Skills:
UC4 Scheduler
UC4 Scripting language
Restart+
Mobius View Direct, Document Direct, Document Direct for the Internet
Brio One
OS/390 JCL, IBM utilities
Transmission protocols: NDM, RJE, FTP, Connect Direct
Telnet
Basic Unix commands
Education and/or Experience:
Bachelor's degree, preferably in a technical discipline (Computer Science, Engineering, etc.), or equivalent combination of education and experience required.
7+ years working knowledge as administrator of an open systems scheduling product with a min of 4 years of UC4 and UC4 Scripting
7+ years working knowledge as administrator of an open systems output distribution system, with a min of 4 years of Mobius
3-5 years of OS390 JCL and IBM utilities.
4-5 years of experience in UNIX
2 years of scripting language, perl, REXX or equivalent
Experience in the financial industry.
Flexible work from home options available.
Compensation: $130,000.00 - $150,000.00 per year
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Help navigating through the confusing client hiring process
Knowledge and skill to help you avoid land mines throughout the hiring process
Help preparing for each step of your interview process
A behind-the-scenes advocate to help you stand out from other candidates
Career guidance
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