Retail Floor Supervisor

Washington, DC, United States

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

JUST LIKE THE TREES, WE ARE GROWING! Apply today to grow your mountain roots with us— whether you are looking to escape the city, expand your skills, or progress in the ski industry, we have a variety of roles for hard-working and enthusiastic team-players. Find your line, join our team!

BIG PEAKS, BIGGER PERKS

Free Alterra season pass (unlimited, direct to lift at all Alterra resorts)

+ Free Alterra season pass for spouse and dependents 25 & under

50% off window ticket price at IKON partner resorts

Free access to Alterra Mountain destinations during time off

Free ski-referral letters for employees to use at other mountain resorts during time off

Discounted friends & family day-ski vouchers (Up to 85% off)

Discounts on Ski & Snowboard Lessons

Discounts on Ski & Snowboard Rentals

Discounts on Gear Tune-Ups

Discounts on Food & Beverage

Discounts at Crystal Mountain Retail shops

Free Crystal branded swag

Pro deals on gear with 100s of brands

Discount Marketplace

Deals on accessories, auto, electronics, entertainment, fitness, food, home, pet supplies, travel, and more

Employee-only Night Skiing events

Employee Housing available, on-mountain and off-mountain

Accrued paid time off for eligible positions

Group health insurance for eligible positions

401K benefit and generous match with immediate vesting for all staff members over 21

Opportunities for growth, advancement, and year-round employment

Position Title: Retail Floor Supervisor

Business Unit: Retail

Position Reports to: Retail Sr. Mana ger/ Receiving Specialist

Positions Reporting to this Role: Retail Cashiers

Location: Right Angle Sports

Job Description:

This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.

Retail Floor Supervisor : Provides an engaging customer experience through friendly and efficient service. Looking for a upbeat personality with organizational skills who likes to take on challenges. Can d emonstrate excellent customer service, provides product knowledge to the customer, and maintains the store's appearance. Works with Receiving Specialist and Sr. M anager to maintain proper inventory levels. Has extensive knowledge of the POS and operating systems . Can assist Cashiers with customer services problems Warranty’s, exchanges, and special orders. Can take charge and make quality decisions supporting a small team.

J ob Requirements:

Provide customer service by greeting and communicating with guests, answering phones, transferring inventory between locations and performing /overseeing POS transactions.

Thinks ahead, by running reports to check inventory levels in all locations and performs transfers to move inventory between locations .

Maximize sales opportunities by restocking as needed, correctly merchandising products , providing input about inventory levels, and attending store clinics to obtain maximum product knowledge.

Contributes to a safe work environment by following safety practices and keeping the overall store appearance clean, neat, and orderly.

Contributes a consistent and smooth flow of operations by informing supervisor about needs and any internal problems.

Complete daily opening and closing procedures and daily duties provided by manager and/or supervisor.

PHYSICAL DEMANDS AND WORKING CONDITIONS -

This position is required to work evenings, weekends and holidays while in operation .

Able to lift, carry, or otherwise move and position a minimum of 4 0 pounds on an regualr basis.

Auditory and visual acuity to learn and operate computers, programs, phones, mobile devices and basic office equipment on a constant basis.

Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.

Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.

To perform this job successfully, an individual must be able to perform each essential duty satisfactoril y . R easonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions.

An Equal Opportunity Employer

WORK AND PLAY IN THE MOUNTAINS

Join our team of big mountain adventurers at the largest ski resort in Washington! Here at Crystal, it’s more than our work. It’s our passion for the guest experience, the outdoors, and the community that bring us together at the end of the tree-lined road. We come from near and far to be up on the mountain because it’s an experience you just don’t get anywhere else. Events are always on the calendar and friends are always down to play. Work in the beautiful National Forest, neighboring Mt. Rainier, as a premier Ikon Pass destination with a whole lot of stoke to share.

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