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Paul Mitchell Schools
Raleigh
Job Description Job Description Paul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that
Job Source: Paul Mitchell SchoolsBelcan
Clayton, NC, United States
Service Desk Analyst Job Number: 342595 Category: Help Desk / Support Description: A Service Desk Analyst job in Clayton, NC is currently available on the Belcan Team as a contract position providing support to one of our key pharmaceutical clients. To be considered for this role, you will have an Associate's degree in an IT related field and at le
Job Source: BelcanPaul Mitchell Schools
Raleigh, NC, United States
Paul Mitchell The School Raleigh is seeking a qualified Service Desk Coordinator to join our family! With over one hundred schools nation-wide, Paul Mitchell Schools is growing faster than ever. Our "One Size Fits All" and "Be Nice" culture creates a uniquely wonderful learning environment that attracts the most qualified staff team members who alw
Job Source: Paul Mitchell SchoolsCayuse Holdings
Raleigh
**Overview** **About Cayuse Commercial Services:** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful out
Job Source: Cayuse HoldingsCrescens
Raleigh, NC, United States
Job Title: Service Desk Specialist Location: Raleigh, NC Duration: 6+ Months ** The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite ** **Candidate will be required to use his/her own equipment until he/she is working onsite full time** Job Description The clie
Job Source: CrescensCayuse Holdings
Raleigh, NC, United States
**Overview** **About Cayuse Commercial Services:** Cayuse Commercial Services (CCS) delivers fresh solutions to business challenges in the technology and business services environment. Services available are application development, business process outsourcing, data services, and professional services. Cayuse helps clients to achieve impactful out
Job Source: Cayuse HoldingsSpencer Health Solutions, Inc.
Morrisville, NC, United States
Company Description ABOUT spencer® Spencer Health Solutions (www.spencerhealthsolutions.com) is transforming healthcare by moving care delivery to the home through the company's spencer® medication adherence and engagement platform. The spencer FDA Class I technology enables virtual care by connecting patients, clinicians, pharmacists, and family
Job Source: Spencer Health Solutions, Inc.Decision Point
Durham, NC, United States
Help Desk Support Technician ID 2024-2413 Job Locations US-NC-Durham Category Information Technology Type Regular Full-Time Overview DecisionPoint Corporation is seeking a Help Desk Support Technician to join our team! The Help Desk Support Technician will work in a Call Center environment, providing detailed call/problem documentation
Job Source: Decision PointRaleigh, NC, United States
Job Title: ServiceDesk Technician
Location: Raleigh NC
Duration: 12 months
*****The candidate will be allowed to work remotely until all staff return to site. At that point the candidate will be required to come onsite. ***The equipment can be mailed.
Job Description;
The User Support Technician II (Service Technician II) is an essential role on the Service Desk, as it is dedicated to handling advanced troubleshooting for state and local employees, private businesses, schools and North Carolina citizens. The Client's Service Desk is the 24×7x365 single point of contact for customer submitted incidents and service requests. Service Desk Technician II's provide consultation, elevated support, and/or advanced instruction to users of hardware, software, operating systems, telephony, unified communications, mainframe, identity management, networking, and other information technology based systems located throughout the state agencies and universities, as well as for private citizens.
The Service Desk Tech II provides advanced technical support via phone, email, and tickets, working under general supervision of the Service Desk management team. Responsible for researching/analyzing issues/problems and soliciting relevant information from users to describe non-routine problems and resolving or escalating them to the next level. This position is critical in promoting a positive customer relationship and requires a high customer service orientation, strong interpersonal skills, and advanced troubleshooting skills to provide support to a diverse population. This position may be required to work weekends and holidays, as needed.
Required Experience: Excellent customer service skills along with the ability to apply more advanced technical knowledge to independently work on routine and complex tasks and document details into an IT Service Management application, using ITIL methodology.
Enhanced computer literacy is required.
Understanding of call center environment and Service Desk role.
Experience with ServiceNow is preferred.
HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred.
Effective communication skills (verbal and written), including proficient typing, grammar, and spelling skills are required.
Advanced troubleshooting and problem-solving skills in Microsoft Windows 7 & 10, Microsoft Office suite, O365, desktop hardware/software, network connectivity, network printing, email, smartphones, and web-based applications.
Ability to organize and follow more complex and/or detailed technical procedures. - Capable of analyzing and resolving routine problems based on existing documentation, training, and resources. - Working knowledge of technology principles and terminology associated with the work unit and ability to integrate in identifying problems or solutions.
Demonstrated sense of ownership, reliability, and urgency.
Ability to establish proactive relationships with customers, including providing education to customers as appropriate. Able to convey ideas on non-routine subjects clearly.
Proficient in translating technical issues into understandable terms for non-technical users.
Minimum Education and Experience Requirements: Associate degree in computer information technology, computer technology Integration, networking technology, or related curriculum from an appropriately accredited institution; and 2-4 years of related work experience; or an equivalent combination of education and experience. Degrees must be from appropriately accredited institutions.
Skills: Understanding of contact center environment and Service Desk role
Advanced troubleshooting in MS Windows, MS Office suite, network connectivity, mainframe, voice, network printing, email, smartphones & web-based apps
Ability to organize and follow more complex and/or detailed technical procedures. Required 2 Years
Capable of resolving routine problems based on existing documentation, training, and resources.
Translate technical issues into understandable terms for nontechnical users.
HDI Support Center Analyst, ITILv3 Foundation A+ certification highly preferred. Highly desired
Experience with ServiceNow is a plus Highly desired
Service Desk Technician jobs in Raleigh, NC, United States
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