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CrescentCare
New Orleans, LA, United States
Job Details Job Location Mid City - New Orleans, LA Description At CrescentCare, we bring caregivers and the community together as partners in health and wellness for all. Our experience builds on more than 40 years of impact through our founding organization, NO/AIDS Task Force. In 2014, we became a Federally Qualified Health Center to offer an
Job Source: CrescentCareSt Thomas Community Health Center
New Orleans, LA, United States
PLEASE NOTE: St. Thomas Community Health Center will never ask you for sensitive and personal information before a job offer is made. Please do not share your social security number, date of birth, or banking information unless you have accepted a job offer. ST. THOMAS COMMUNITY HEALTH CENTER PATIENT SERVICE ASSOCIATE/ OPERATOR JOB DESCRIPTION T
Job Source: St Thomas Community Health CenterLCMC Health
New Orleans, LA, United States
Your job is more than a job. The Director of Patient Access provides leadership, direction, and support for developing, implementing, and managing the efficiency and effectiveness of the Patient Access operations of LCMC Health System. This includes related activities specific to pre-admission, pre-registration, admission, centralized and decentra
Job Source: LCMC HealthOchsner Health System
Metairie, LA, United States
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or
Job Source: Ochsner Health SystemOchsner Health System
Luling, LA, United States
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, andinnovate.Webelieve that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every day or
Job Source: Ochsner Health SystemOchsner Health
New Orleans, LA, United States
We've made a lot of progress since opening the doors in 1942, but one thing has never changed - our commitment to serve, heal, lead, educate, and innovate. We believe that every award earned, every record broken and every patient helped is because of the dedicated employees who fill our hallways. At Ochsner, whether you work with patients every da
Job Source: Ochsner HealthTulane University Staff
New Orleans, LA, United States
The Patient Representative is part of the Tulane University Campus Health team of committed professionals dedicated to supporting and promoting student health and wellbeing as a core institutional value through a multidisciplinary, comprehensive approach. This patient representative position resides within the Health Center for Student Care and rep
Job Source: Tulane University StaffThe Urgent Care LLC
Metairie, LA, United States
Looking for a highly motivated and positive individual to add to our team. Must have a professional, friendly, and enthusiastic phone presence and ability to interact with patients with a positive CARING impact. Your responsibilities include but are not limited to checking patients in, validating insurance, managing the waiting room, answering phon
Job Source: The Urgent Care LLCMetairie, LA, United States
LA Health Solutions is anintegrated medical facility focused on providing the community withmultispecialty care with clinics across the Greater New Orleans and BatonRouge area. Our goal is to continue our mission in providing our patientswith the highest level of care and compassion they deserve in a personalizedsetting.
Location: Metairie, LA 70002
Hours: Full-Time. Monday - Friday 8am - 5pm.
Department: Call Center
We are looking for a professional,service-oriented team player to join our very busy multispecialty practiceserving Southeast Louisiana. As a part of our ongoing efforts to enhancepatient access and streamline our healthcare experience, we are seeking adedicated and empathetic full-time Patient Access Rep to join our dynamic callcenter team. This is an exciting opportunity to be at the forefront of ourrapidly growing healthcare facilities and play a pivotal role in improvingpatient engagement and satisfaction.
Job Summary: As anon-exempt Patient Access Representative in our call center, you are the firstpoint of contact at our healthcare facilities. You will be responsible for assistingpatients with the administrative aspect of gaining access to medical treatment,scheduling appointments, answering inquiries, and guiding patients throughtheir healthcare journey.
The ideal candidate will have anexcellent work ethic, be a quick learner, and enjoy a fast-paced environmentwhile staying organized. You must be flexible, and understand the importance ofa positive, courteous, and professional attitude in the workplace. Greatattention to detail and clear communication with patients areessential.
Essential Job Responsibilities:
1. Patient Engagement and Communication:
• Answerincoming calls promptly and professionally, using call scripts in a warm andempathetic manner to be of service to the patient's needs and concerns.
• Directcalls to appropriate parties, take messages, and update information with afocus on one-call resolution.
2. Registration and Verification:
• Accuratelycollect and verify patient's demographic and insurance information viatelephone or online application to enter the electronic health records system.
• Maintainpatient accounts by obtaining, recording, and updating personal and financialinformation.
3. Documentation and Data Entry:
• Utilizecomputer systems and databases to input, retrieve, and update patient andclient information.
• Improvepatient satisfaction by cross-training to support multiple functions across allpatient and payer types.
4. Problem Solving:
• Usecustomer service principles and techniques to address patient concerns calmlyand pleasantly to escalate complex problems to appropriate personnel.
• Collaboratewith other departments to give instructions and/or report needed changesregarding visits, preparation, and patient access challenges.
5. Compliance and Confidentiality:
• Adhereto Clinic policies, HIPPA, and other healthcare privacy and confidentialityprotocols.
• Stayinformed about changes in insurance policies and healthcare regulations toensure compliance.
Qualifications:
• High school diploma or equivalent, some collegepreferred.
• Previous experience in a call center or fast-pacedcustomer service role is preferred.
• Familiarity with eClinicalWorks, medicalterminology, and/or insurance processes is a plus.
• Ability to multitask, take initiative, and keepclose attention to detail.
• Proficiency in using computer systems anddatabases.
Benefits :
• Health, Vision and Dental Insurance after 60DAYS
• Continued Education Programs
• Paid Time Off
• Retirement Plans
LA Health Solutions is an equalemployment opportunity employer and will consider all qualified applicantswithout regard to race, color, religion, disability, sex, sexual orientation,gender identity, national origin, protected veteran status, or any othercharacteristic protected by applicable local, state, or federal law.
Email Alert for Patient Access Representative jobs in Metairie, LA, United States
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