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Mass Markets
Dallas, TX, United States
POSITION OVERVIEW IT DESKTOP SUPPORT We are a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the team you will have a high degree of respons
Job Source: Mass MarketsCapstone IT Staffing
Plano, TX, United States
Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high perso
Job Source: Capstone IT StaffingMass Markets
Dallas, TX, United States
POSITION OVERVIEW IT DESKTOP SUPPORT We are a rapidly growing, industry leading business process outsourcing and software development organization. As a high growth organization with an entrepreneurial culture we are committed to a high octane, fun and collaborative work environment. As a member of the team you will have a high degree of respons
Job Source: Mass MarketsMAFÉ Resources
dallas, tx
We are seeking a highly skilled and motivated Desktop Support technician to join our IT support team 4-6 month Project. We will have 3 positions on our Project team. These roles will be eligible for extension and/or conversion. Duration: 4-6 month contract with possibility of extension or conversion All site locations will be in the DFQ Texas area
Job Source: MAFÉ ResourcesSOUTHWEST TRANSPLANT ALLIANCE
Dallas, TX, United States
General Statement (Summary of duties & responsibilities): STA’s Service Desk team provides both remote and field support. The Desktop Support Technician I is responsible for installing and maintaining basic computer equipment, software, applications, printers, and peripherals. Troubleshoots basic issues and provides support for Service Desk operati
Job Source: SOUTHWEST TRANSPLANT ALLIANCECapstone IT Staffing
plano, tx
Capstone is helping our client hire a Desktop Support Technician to join their staff as a full-time employee. The Desktop Support position is responsible for interacting directly with employees via a ticketing system and calling users back to assist with issues. To be considered, you must be self-motivated, pleasantly assertive, and have high perso
Job Source: Capstone IT StaffingSignify Health
Dallas, TX, United States
How will this role have an impact? This position is responsible for providing deskside and remote support to visiting CVS and Signify Health's internal users. Our internal employees leverage our company systems and hardware to perform functions of the job that involve collaboration via Google Workspace and Slack, as well as other web applications.
Job Source: Signify HealthAmTrust Financial
Dallas, TX, United States
Desktop Support Technician I Job Locations US-CA-Irvine | US-UT-Salt Lake City | US-TX-Dallas Requisition ID 2024-16143 Category Information Technology Position Type Regular Full-Time Overview AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will rep
Job Source: AmTrust FinancialDallas, TX, United States
Desktop Support Technician I
Job Locations
US-CA-Irvine | US-UT-Salt Lake City | US-TX-Dallas
Requisition ID
2024-16143
Category
Information Technology
Position Type
Regular Full-Time
Overview
AmTrust Financial is currently seeking a talented individual to fill a role as Desktop Support Technician. The Desktop Support Technician will report to the Manager, IT End User Services. The Desktop Support Technician is part of a team responsible for supporting a multitude of IT related issues that range from desktops, laptops, network, telecom, video conferencing, VoIP, mobility and server or infrastructure problems . The position is also a member of a global remote support team working to diagnose, resolve, and respond to IT incidents in a fast-paced environment.
The Desktop Support Technician provides end-user support and installs/maintains personal computer hardware and software utilizing hands-on and remote resolution capabilities to ensure the efficient and successful operations of AmTrust's corporate business, while following all IT and Security standards and practices. The Desktop Support Technician will work closely with other IT groups, business departments, and external entities.
The salary range for this role is $ 24.50- $32.00 . This range is only applicable for jobs to be performed in California. Base pay offered may vary depending on, but not limited to education, experience, skills, geographic location, travel requirements, sales and or revenue-based metrics. This range may be modified in the future.
Responsibilities
Provide high quality, service focused support, in person, by phone or email with both onsite and remote end users. Troubleshoot problem areas in a timely and accurate fashion and provide end-user assistance where required.
Troubleshoot and resolve complex issues and work with other teams to identify root cause and resolution.
Follow up with customers to ensure their technology needs are being met and issues are resolved.
Install, diagnose, repair, maintain and upgrade all PC hardware and equipment to ensure optimal workstation performance.
Provide desktop/laptop break/fix/maintenance support.
Provide support to growing mobility platforms (iOS, Android, MacOS and Windows based platforms)
Document incidents, problems and requests in the company ticketing system (ServiceNow).
Ensures detailed work notes are documented with every ServiceNow ticket.
Escalate critical incidents to Management as needed.
Perform regular stock room audits to assist the IT Asset Management team
Day-to-day-operational activities associated with shipping and receiving of IT hardware.
Work independently while simultaneously being a collaborative team member striving for team success.
Follow standard operating procedures around process and documentation.
Minimal travel required
Qualifications
Required:
Associates degree: proven industry experience will be acceptable in lieu of degree
2-3 years of experience in IT Desktop Support with a focus on end user facing services
A+ Certification highly desirable
Experience with Windows 10
Knowledgeable in Microsoft Office Applications
Working knowledge with Help Desk ticketing systems such as ServiceNow
Preferred:
Hands on experience with Adobe Acrobat or Foxit, VPN Clients, TeamViewer
Troubleshoot and installation of Laptops/PC, printers, and copiers
Experience working with Active Directory
Basic Networking (TCP/IP)
Cisco Phones and Soft Phones
Microsoft MCP (Microsoft Certifications)
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What We Offer
AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.
AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.
Connect With Us!
Not ready to apply? Connect with us for general consideration.
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Desktop Support Technician I jobs in Dallas, TX, United States
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