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Aramark Uniform
San Leandro, CA, United States
** Customer Service Manager** **Job Category****:** Manager **Requisition Number****:** CUSTO019025 Showing 1 location **Job Details** **Description** Responsibilities/Essential Functions: Develops and maintains client relationships with Key Customers to grow base business and improve retention of account base. Engages with s
Job Source: Aramark UniformSemiengineering
San Jose, CA, United States
> > Manager, Customer Service Shares Amkor is recruiting for a Manager, Customer Service based out of its San Jose, CA office. This position has tactical responsibility to support one of Amkors largest accounts and will be responsible for all aspects of the customer service engagement. You will work d
Job Source: SemiengineeringRJO Consulting
Union City
Job Description Job Description Our client in Union City/Fremont area, CA is hiring a Customer Service Manager. This is a full-time employee position with great opportunity to work on challenging assignments and grow your career. REPORT TO: Director of Operations SUMMARY: This is an exciting opportunity to be the Champion responsible for enhan
Job Source: RJO ConsultingBritish Swim School - Bay Area
San Mateo, CA, United States
At British Swim School, Site Managers lead the onsite team of Swim Instructors and Deck Ambassadors to ensure day-to-day pool activities run smoothly The Site Manager runs efficient customer service and site operations focused on retention of families through engaging relationships to secure further lesson bookings and to attract new customers Adhe
Job Source: British Swim School - Bay AreaNoah Medical
San Carlos, CA, United States
Who We Are Noah Medical is building the future of medical robotics. Our next generation robotic platform targets early diagnosis and treatment of patients across multiple indications. We are looking for exceptional engineers and key team members. Our incredibly talented team of engineers, innovators, and industry leaders bring years of experience
Job Source: Noah MedicalRJO Consulting
Union City, CA, United States
Job Description Job Description Our client in Union City/Fremont area, CA is hiring a Customer Service Manager. This is a full-time employee position with great opportunity to work on challenging assignments and grow your career. REPORT TO: Director of Operations SUMMARY: This is an exciting opportunity to be the Champion responsible for enhan
Job Source: RJO ConsultingMichaels Stores
San Leandro, CA, United States
Store - BAY-SAN LEANDRO, CA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery standards to deliver our Brand Promises. Deliver friendly customer service. Assist Store Manager in leading and managing adherence to Standar
Job Source: Michaels StoresStangenes Industries Inc
Palo Alto
Job Description Job Description For over 45 years, Stangenes Industries, Inc. (www.stangenes.com) has been manufacturing critical components for customers in government, industry and research. As an OEM supplier to major medical and industrial equipment manufacturers, we have earned a reputation for quality and reliability at globally competit
Job Source: Stangenes Industries IncUnion City, CA, United States
**Customer Service Manager (Manufacturing)**
Customer Service Union City, California Department **Customer Service** Minimum Experience **Manager/Supervisor** Compensation **DOE**
Job Description Customer Service Manager
DEPARTMENT: Operations
JOB TITLE: Customer service Manager
REPORT TO: Director of Operations
SUMMARY:
This is an exciting opportunity to be the Champion responsible for enhancing the Company's customer support functions into an experience resulting in loyal customers that generate additional opportunities in the form of repeat sales and further market share. This role is responsible for providing industry-leading service levels, transactional efficiency, and cost management. This will be accomplished by leveraging analytics, implementing best practices, and developing an overall strategy for the department to best serve a variety of customer service needs.
PRIMARY RESPONSIBILITIES:
Must be a team player as measured by his/her peers
Oversees Customer Service Department to ensure excellent service to the Company's customers
Improve customer service experience, create engaged customers, and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Manage 10-day daily forecast meetings to drive operations to meet customer needs
Set a clear mission and deploy strategies focused on that mission
Develop service procedures, policies, and standards
Keep accurate records and document customer service actions and discussions
Analyze metrics and compile accurate reports
Recruit, mentor, and develop customer service representatives and nurture an environment where they can excel through encouragement and empowerment
Collaborates directly and closely with the operations and manufacturing teams, and other related departments to ensure customer satisfaction
Motivate and empower team members to achieve objectives and to develop a culture where employees feel ownership in what they do
Provide technical and interpersonal growth guidance to the team members and ensure that all aspects of customer service meet/exceed customers and management expectations.
ADDITIONAL RESPONSIBILITIES:
Other projects as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS:
6-10 years of progressive experience as a customer service representative in a contract manufacturing environment.
Bachelors Degree from a 4-year college
Proficient in MS Office Suite
Experience using an ERP system
Experience in collecting and presenting statistical data and converting it into reports
Strong analytical and reasoning skillsAbility to define problems, collect data, establish facts, and draw valid conclusions
Demonstrated track record of effective communication with technical and business leaders at all levels and enjoy working with a fast-paced team.
Supervisory experience is a plus
WORKING CONDITIONS
Working conditions are normal for an office environment. Work may require occasional weekend and/or evening work.
All employees and visitors are required to wear a mask at all times when inside the facility. Social distancing of 6 feet or more is required. Vaccinations are strongly encouraged. Temperature is taken upon entry.
BENEFITS
We offer excellent benefits including medical, dental, vision, flexible spending account, 401K with matching, and tuition reimbursement. We offer several opportunities for growth and development. Come join our awesome team!
Location Union City, California Department Customer Service Minimum Experience Manager/Supervisor Compensation DOE
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Customer Service Manager (Manufacturing) jobs in Union City, CA, United States
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