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Alorica
San Antonio, TX, United States
Position: Bilingual Customer Service Representative Location: 10940 Laureate Dr, San Antonio, Tx, 78249, US Terms: Full-time Pay: $17/hr plus $1 differential if Qualified for Bilingual Join Team Alorica At Alorica, we’re redefining what it means to be a global leader in customer service and experience one interaction at a time. With Alorica-at
Job Source: AloricaKemper
San Antonio, TX, United States
Location(s) San Antonio, Texas Details Kemper is one of the nation's leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional chal
Job Source: KemperTri-Starr Talent
SAN ANTONIO
Bilingual Customer Service Representative Pay Rate: $20/hr. Duties/Responsibilities: Answers incoming calls, takes information, refers calls to proper departments. Provides information regarding city services, functions, attrac...
Job Source: Tri-Starr TalentPls Financial Services, Inc.
San Antonio, TX, United States
Overview PLS®: People. Location. Service PLS-which stands for People - Location - Service-is a leading retail provider of alternative financial services. The PLS Group, headquartered in Chicago, is comprised of over 200 financial service centers in 12 states. Through our check cashing stores, we provide consumers with convenient financial product
Job Source: Pls Financial Services, Inc.IBEX
San Antonio, TX, United States
Overview We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen. Headquartered in Washington, D.C., we have deliver
Job Source: IBEXTEKsystems
San Antonio
Description: Contribute to the resolution of sensitive customer inquiries and complaints telephonically. Partner with management and other internal partners to resolve issues/complaints. Determine appropriate course of action and documenting all phone interactions as well as the outcome of the resolution in the system of record. Will be communicati
Job Source: TEKsystemsPulmonair
San Antonio, TX, United States
Company Introduction: Pulmonair is a faith-based, family-owned company established in 2007. We specialize in selling, renting, and servicing a wide range of medical equipment, including ventilators, CPAPs, feeding pumps, and other medical devices. Job Openings: Customer Service Representative/Admin We have one part-time and one full-time position a
Job Source: PulmonairFastSigns
San Antonio, TX, United States
Benefits: IRA matching Dental insurance Health insurance Opportunity for advancement Paid time off Vision insurance FASTSIGNS #13402 is hiring for a Customer Service Representative to join our team! Benefits/Perks: Competitive Pay Paid Vacation and Holidays Performance Bonus Ongoing Training Opportunities A Successful FASTSIGNS Customer Service
Job Source: FastSignsSan Antonio, TX, United States
Overview
We focus on providing the environment, selection process, benefits, and training to ensure that we have agents of the highest caliber. We know a quality agent makes the difference for customers and how a great customer experience influences how they feel about the brand they have chosen.
Headquartered in Washington, D.C., we have delivery locations across 26 sites in seven countries and maintain a network of over 30,000 employees.
About the role:
Customer Service Representatives will be working directly with the customer to answer general inquiries, address concerns, and assist with requests about products and services across multiple lines of business. The CSR must project a professional company image and provide superior customer service while working with customers through any of the customer contact channels.
Responsibilities
Your day to day will involve:
Resolving coordination of benefits inquires by analyzing patient activity (including enrollment, third party liability, claims attachments).
Having a comprehensive understanding of insurance coverage and being able to interpret and communicate accurate information.
Thoroughly and completely documenting all customer interactions.
Educating customers and dental professionals on eligibility, benefits, claims payment, and authorizations.
Educating on the usage and benefits of self-service tools.
Assisting members on gaining access to care by locating a network dentist or assignment to a primary care dentist.
Directing inquires to necessary departments or individuals when the resolution of the inquiry is beyond the span of control for this role.
Responding to customer inquiries in a courteous and professional manner.
Researching and consistently providing accurate information to resolve all member and provider inquiries through verbal and written communications through all channels including phone, email, web portal, and chat interactions.
Responding to and resolving internal and external complex customer inquiries.
Resolving claim payment inquiries by researching and analyzing patient activity and determining appropriate action to be taken.
Taking ownership of the resolution and setting expectation for follow up.
Ensuring resubmissions, stop payments, and voids are appropriately handled.
Meeting or exceeding individual, department, and client specific goals.
Understanding and adhering to all client administrative and contractual policies and procedures.
Suggesting ways to improve the service delivery processes contributing to the success of the organization.
Other duties as assigned.
Qualifications
Some things we consider critical for this role: Applicants must be fluent in Spanish and English
High School Diploma or Equivalent
2 years experience in a high volume customer service environment
Experience in healthcare or related industry experience preferred
Ability to multi-task using multiple applications simultaneously
Ability to set-up computer equipment and troubleshoot issues with minimal assistance
Professional verbal and written communication skills
Ability to operate a computer and knowledge of Microsoft Office applications
Strong organizational skills and attention to detail
Ability to work independently and with a team
Ability to learn quickly and adapt to a fast pace production environment
Cooperative, professional and effective interaction skills
Critical thinking and problem solving skills
Ability to tolerate repetitive work without compromising accuracy and service levels
Attend additional training as requested/deemed necessary
Preferred: Medical/Dental terminology knowledge experience
Medicare/Medicaid knowledge
Claims/Billing and coding experience
Benefits: Medical, Dental, and Vision insurance
401(k) Retirement Savings Plan
Paid Time Off
Paid T-Mobile cell service
$500.00 Employee referral program
Employee PerkSpot (discounts on retail, hotel, food, restaurants, car rental and much more!!)
Email Alert for Bilingual Customer Service Representative jobs in San Antonio, TX, United States
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