Senior Salesforce Administrator

Cambridge, MA, United States

Description

Position at EF World Journeys

At EF World Journeys, we believe that the best way to learn about the world is to experience it. EF Go Ahead Tours and EF Ultimate Break are divisions of EF World Journeys, and we strive to make world travel easy. We want to empower travelers of all ages to get out there and experience something new on our guided tours. If you share this passion for opening the world, come work with us!

On the Engineering team you'll join a group of engineers, product professionals, analysts, and UX/UI designers that build the applications and systems that make travel happen. We power every step of our customer's journey - from the e-commerce experience on the web, to creating personalized itineraries, to enhancing the travel experience through our mobile app.

What you'll do

As a Senior Salesforce Administrator, you will support and optimize the systems that power our sales and service teams. In this role you will:

Leverage your keen understanding of the Salesforce ecosystem to triage and handle user reported issues, manage salesforce user access, and run the day to day operational needs of our Salesforce footprint

Work with the Sales Enablement team to advise on and execute the technical strategy to help empower our sales and service users to work quickly, smoothly, and autonomously

Continuously improve the reliability and performance of all aspects of our Salesforce footprint

Collaborate frequently with other engineering teams to streamline processes and integrate Salesforce with related systems (order management, customer service telephony, data warehouse, and more)

Be a leader when it comes to Salesforce technology choices. You'll work with leadership and engineering teams to define, document, and evangelize best practices and help adopt and evolve the use of new offerings

Who you are You are passionate about enabling Salesforce users to have the best possible experience

You have a strong aptitude and desire to learn, give and receive feedback, and grow outside of your comfort zone

You are experienced in the Salesforce ecosystem of technologies and can quickly identify and handle common problems that arise

You have a keen understanding of declarative development processes in Salesforce (such as flow process builder and macros)

You are looking to grow, evolve, and improve practices on your team and across the organization

What you'll be doing on the World Journey's team

Your first week, you will Onboard as an EF employee and World Journeys team member - and maybe finish up some related paperwork

Meet with your manager to set up the tech, the accounts, the meetings, and the relationships you'll need to be successful

Meet your team and your team lead, explore our Salesforce footprint, and shadow other team members as they resolve user problems

Your first month, you will... Learn about our travel products and the business context of our projects, through trainings, guidance from your manager, and your own exploration

Acquaint yourself with team processes, technical standards, and how we measure success, through trainings, guidance from your team lead, and your own contributions

Begin shaping a professional development plan with your manager wherein you'll grow your technical and professional knowledge and build connections to peers across our teams

Your first three months, you will... Help define team goals to realize business opportunities, contribute to the strategy for achieving those goals, and own projects related to that work

Collaborate across engineering domains to review work, help solve complex problems, and deepen your understanding of business offerings and engineering platforms

Regularly meet with your manager to reflect on progress and sustain professional development

Why you'll love working here

Work in our beautiful Cambridge office or remote, where you'll enjoy comprehensive professional development, frequent social programming, and employee-run DEIB Resource Groups and clubs. You can expect: The opportunity to travel on one of our tours every year with no cost and no impact on your paid vacation.

Four weeks paid vacation, ten paid holidays & two floating holidays.

Robust professional growth opportunities including monthly trainings, workshops, and inspiring talks with global leaders and experts.

25% company match on your 401(k) contribution.

Excellent medical, dental, and vision coverage, along with life and disability insurance.

Paid international business travel.

Wellness benefits and a yearly fitness reimbursement.

EF program discounts include travel, language schools, childcare, and more.

Dependent care, healthcare, and commuter flexible spending accounts (FSAs).

Discounts at local venues and businesses.

About EF Education First

At EF, we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and themselves. Our culturally immersive education programs, focused on language, travel, cultural exchange, and academics, turn dreams into international opportunities.

When you join EF, you join a multicultural and diverse community working across more than 600 schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about, we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, parental status, identity, experience, and everything else that makes you unique.

Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Mexico City, So Paulo, Shanghai, Stockholm, Zrich, and more. Learn more at https://ef.com.