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Pre-Sales Engineer

Burlington, MA, United States

Come join Zappix in Burlington MA and be part of a group bringing amazing new technology to the market. With high-profile customers and industry-leading partners, Zappix is changing how consumers connect with businesses by bringing On-Demand Digital Customer Service and Visual Self-Service solutions to the market.

Zappix is a privately held software company offering patented cloud-based technology geared to the smartphone era that transforms the Customer Care Experience. Our On-Demand technology enables digital self-service solutions that improve customer satisfaction, increase Self-Service rates, and reduce costs.

The company utilizes cutting-edge cloud-based technology, including AI, Robotic Process Automation (RPA), IVA and bots, Actionable Analytics and reports leveraging Big Data, and more.

Position Summary Zappix is looking for an ambitious and energetic Pre-Sales Engineer to

support the sales team – running demos, helping in technical focused

conversations, and translating the customers’ business needs into technical

specifications. Act as the prime contact on technical conversations when

selling to stakeholders ranging from C-Level Execs to front-line users.

We’re looking for someone who is technically savvy and commercially

orientated. As well as sales, the Pre-Sales Engineer will also partner with

our Product team on improving our product offering based on insights from

working with customers.

The position is located in Burlington, MA.

Key Responsibilities Work with the sales team to present the Zappix solution during sales

processes

Interpret customer requirements into technical specifications and documents

Develop and deliver product demonstrations and sales presentations that

explain key technical aspects of solutions that will benefit customers and

prospects

Provide answers to client questions about our solutions, and other

technical aspects of the product

Successfully tailor demonstrations for customers’ needs and use cases

Research the industry on an on-going basis to know what changes may be on

the horizon that will impact current and future sales

Provide clear and accurate responses for RFPs and/or contribute technical

solutions directly to proposals

Qualifications & Skills 2+ years of experience as a Pre-Sales Engineer / Solution Consultant

Prior experience in selling Contact Center solutions

– a major advantage

Proven track record supporting the sales of enterprise solutions

Ability to creatively explain and present complex concepts in an

easy-to-understand manner

Solid technical background with understanding and/or hands-on experience in

software development and web technologies

Exceptional interpersonal skills with a proven track record of success

interacting with colleagues in cross-functional teams

Excellent presentation and creativity skills

Strong capability to work effectively both independently and as a team

player in a fast-paced, cross-cultural, start-up environment

Authorized to work in the US

The position is located in Burlington, MA.

Full-time

Competitive Salary, Bonus, and Stock options

Full medical insurance

401K

Apply Now In addition to this form, please email a resume to [email protected]  to complete your application

Name

Email

Phone

Years of Experience

What is the highest level of education you have completed?

Date Ranges

Questions / Comments

About Zappix Zappix is a privately held software company with a cool, innovative, and sophisticated cloud-based smartphone technology that transforms the Customer Care Experience by providing a digital self-service solution that improves Customer Satisfaction, increases Self-Service Rates and reduces Costs. The company utilizes cutting edge cloud-based technology, including automation (RPA), Actionable Analytics, NLP, Chatbots, Big Data and more.

Learn more about Zappix from our experts Please contact us to set a call with our implementation experts

Zappix transforms the user journey during customer service interactions with an AI-Powered Digital Engagement Platform- engaging through Digital Outreach, deflecting inbound inquiries using Digital Self-service, and optimizing agents’ activities using Digital Agent Assist. The cloud-based platform enables workflow automation, rapid developments, and integration to back-end systems and provides an actionable Analytics Suite.

Contact 25 Burlington Mall Road, Burlington, MA 01803

+1 (781) 739-2770

[email protected]

#J-18808-Ljbffr

Apply

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Pre-Sales Engineer jobs in Burlington, MA, United States

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