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Ports America, Inc.
New Orleans, LA, United States
At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the development team, the Analyst plays a pivotal role in shaping the future of sys
Job Source: Ports America, Inc.Ports America Shared Services, Inc.
New Orleans, LA, United States
Description At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the development team, the Analyst plays a pivotal role in shaping the
Job Source: Ports America Shared Services, Inc.Ports America Shared Services, Inc.
New Orleans, LA, United States
Description At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the development team, the Analyst plays a pivotal role in shaping the
Job Source: Ports America Shared Services, Inc.Tulane University
New Orleans, LA, United States
The Microsystems Analyst provides computer assistance for all users at the Law School. This position operates the help desk, delegates assignments to support personnel, and monitors status of requests. This position is a temporary position. Required Knowledge, Skills, and Abilities • Knowledge of systems applications. • Knowledge of computer hardwa
Job Source: Tulane UniversityTulane University Staff
New Orleans, LA, United States
The Microsystems Analyst provides computer assistance for all users at the Law School. This position operates the help desk, delegates assignments to support personnel, and monitors status of requests. This position is a temporary position.•Knowledge of systems applications. •Knowledge of computer hardware. •Broad range of desktop knowledge skills
Job Source: Tulane University StaffLouisiana State University Health Sciences Center
New Orleans, LA, United States
Posting Details Posting Summary Functional Position Title IT DATABASE ADMINISTRATOR 1 or 2 Position Number 00020281 Appointment Type Regular Location-City New Orleans School/Division LSUNO Administration Services Department Information Technology-Adminis Position Summary This position will assist with database administration and maintenanc
Job Source: Louisiana State University Health Sciences CenterCity of New Orleans, LA
New Orleans, LA, United States
Salary: $90,567.00 Annually Location : New Orleans, LA Job Type: Full time Job Number: 10705/0178NT Department: City Wide Opening Date: 09/02/2022 Closing Date: Continuous Kind of Work Highly responsible technical and supervisory work of a specialized nature in the maintenance, support, and administration of local, wide area and wire
Job Source: City of New Orleans, LACity of New Orleans, LA
New Orleans, LA, United States
Salary: $76,109.00 Annually Location : New Orleans, LA Job Type: Probationary Job Number: 10627/0177DBA Department: Chief Administrative Office Opening Date: 05/06/2022 Closing Date: Continuous Kind of Work Highly responsible technical work of a specialized nature in developing, implementing, and analyzing database designs in support
Job Source: City of New Orleans, LANew Orleans, LA, United States
At Ports America, the Corporate Solutions Analyst provides essential production support, conducts thorough problem analysis, defines effective solutions, and gathers user requirements for mission-critical systems. Serving as a crucial link between business users and the development team, the Analyst plays a pivotal role in shaping the future of systems while ensuring stability in existing platforms. The Corporate Solutions Analyst offers a unique blend of business analysis and technical system skills, providing exposure to a diverse range of projects.
Responsibilities:
Independently handle support tickets and communicate cross functionally to provide appropriate solutions.
Resolve customer issues across a variety of applications.
Work hands on to troubleshoot and debug application issues.
Serve as the primary point of contact for internal customers.
Maintain a deep understanding of a large number of applications.
Provide prompt and effective support to resolve in-house and third-party application-related issues and inquiries.
Monitor and maintain functionality, the identification and resolution of performance issues.
Close collaboration with IT teams for the implementation of updates and enhancements to boost application performance.
Conduct periodic reviews of application usage to identify opportunities for optimization.
Create and maintain comprehensive documentation for corporate applications, encompassing user guides and troubleshooting procedures.
Conduct training sessions for internal users to enhance their understanding of application features and functionalities.
Examine data related to application usage, performance, and user feedback to identify trends and areas for improvement.
Collaborate with stakeholders to gather requirements for new features or modifications based on insightful data findings.
Demonstrate effective communication skills by working closely with vendors for third-party applications to escalate and resolve issues and stay informed about updates and new features.
Perform other duties as assigned.
Travel: 20% Domestic
Minimum Qualifications: High School Diploma or GED
5+ years of experience working in an analyst or support role.
Proven problem-solving abilities, with a focus on innovative solutions.
Strong understanding of information technology concepts, processes, and systems.
Understanding of relational database structures and concepts
Preferred Qualifications: Experience providing direct customer application support.
Previous experience in software development project management.
Knowledge and experience in change management processes.
Collaborative mindset with the ability to work seamlessly with cross-functional teams.
Strong focus on achieving project goals within specified timelines and constraints.
The ability to communicate effectively, both verbally and written, catering to both a technical and non-technical audience.
Proficiency in standard office software applications is essential for fulfilling the responsibilities effectively.
Ability to review and diagnose Visual Basic and C# Code
Ability to build reports within SQL Server and/or SAP Business Objects
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.
This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.
If you require additional information about our comprehensive data privacy policy (https://www.portsamerica.com/assets/pdf/CCPA Employee Compliance Notice.pdf), we invite you to contact us via email at [email protected]. Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
IT Systems Support Analyst jobs in New Orleans, LA, United States
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