Customer Service Representative
San Jose, CA, United States
NOW HIRING 2 n t Shift Customer Service Representative starting at $27.00 per hour
Join the #1 logistics company in the world: DHL Supply Chain
Our San Jose, CA facility is growing, and we're looking for world-class people like you!
We are currently looking for Customer Service to join our 2 nd shift T eam!
This position will be responsible for but not limited to:
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities :
Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
WHAT WE OFFER:
Wages pay at $27.00 hour with an annual increase possible.
Shift Differential $1.50 per hour Eligible for attendance bonuses
Work schedules: Monday-Friday 2:30pm to 11:00pm
Paid Weekly
Overtime available based on customer volume
Excellent medical, dental, vision, and prescription
Paid Time Off starts accruing day one
401(k) with a generous company match
Tuition reimbursement program
WHAT WE SEEK:
6 months to1year consistent experience
SAP experience preferred
Proficient in email communication
Looking for someone with a good attendance record
Able to prioritize and multi-task
Open to learning new skills
Fast paced
Team player and safety focused
It’s Official, DHL Supply Chain is certified as a Great Place to Work and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable
Role Purpose :
Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.
Key Accountabilities :
Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
Maintain customer records and update account information.
Maintain financial accounts by processing customer adjustments.
Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
Perform other duties as assigned.
Required Education and Experience :
High School Diploma or Equivalent
0-12 months of system, data entry or reporting experience
0-12 months of warehouse experience, preferred
Our Organization is an equal opportunity employer.
Brand: DHL
Address: 450 E Trimble Rd San Jose, CA - 95131
Property Description: 8903 - San Jose CA WERC
Property Number: 8903
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