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Customer Service Representative

San Jose, CA, United States

NOW HIRING 2 n t Shift Customer Service Representative starting at $27.00 per hour

Join the #1 logistics company in the world: DHL Supply Chain

Our San Jose, CA facility is growing, and we're looking for world-class people like you!

We are currently looking for Customer Service to join our 2 nd shift T eam!

This position will be responsible for but not limited to:

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities :

Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Maintain customer records and update account information.

Maintain financial accounts by processing customer adjustments.

Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Perform other duties as assigned.

WHAT WE OFFER:

Wages pay at $27.00 hour with an annual increase possible.

Shift Differential $1.50 per hour Eligible for attendance bonuses

Work schedules: Monday-Friday 2:30pm to 11:00pm

Paid Weekly

Overtime available based on customer volume

Excellent medical, dental, vision, and prescription

Paid Time Off starts accruing day one

401(k) with a generous company match

Tuition reimbursement program

WHAT WE SEEK:

6 months to1year consistent experience

SAP experience preferred

Proficient in email communication

Looking for someone with a good attendance record

Able to prioritize and multi-task

Open to learning new skills

Fast paced

Team player and safety focused

It’s Official, DHL Supply Chain is certified as a Great Place to Work and a TOP EMPLOYER in the US. Learn about why our associates enjoy being #TogetherUnstoppable

Role Purpose :

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities :

Resolve product or service problems: clarify the customers complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.

Maintain customer records and update account information.

Maintain financial accounts by processing customer adjustments.

Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.

Perform other duties as assigned.

Required Education and Experience :

High School Diploma or Equivalent

0-12 months of system, data entry or reporting experience

0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.

Brand: DHL

Address: 450 E Trimble Rd San Jose, CA - 95131

Property Description: 8903 - San Jose CA WERC

Property Number: 8903

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Customer Service Representative jobs in San Jose, CA, United States

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