Security Ambassador
Phoenix, AZ, United States
Why Mayo Clinic
Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. You’ll thrive in an environment that supports innovation, is committed to ending racism and supporting diversity, equity and inclusion, and provides the resources you need to succeed.
Responsibilities
This role represents Mayo Clinic as one of the first contact points a patient or visitor will encounter upon arriving to campus and serves as a critical team member in facilitating patient & visitor visits.
The Security Ambassador I demonstrates professionalism, effective communicationandlisteningskills,empathy,andabilitytoeffectivelyinteract withpatients, visitors, family members, staff and others who may present to Mayo Clinic. The Security Ambassador I will establish and maintains a courteous, respectful, and helpful demeanor while assisting and engaging with patients, visitors, and other Mayo Clinic personnel. In addition to providing overall presence, the Security Ambassador I will verify patient appointments, communicate with colleagues within the Practice to gather appointment details, understand and enforce the institutional visitor policy, following designated screening script and process flows, enforce entrance utilization and any related policies (ex: masking, badging), and greet patients and visitors and assist in navigation.
The Security Ambassador I primarily works at patient designated buildings/entrancesto ensurepolicy enforcement and to monitorpatient and visitor flow within the building. Job responsibilities also include remaining calm and composed during stressful situations and effectively de-escalating conflict or stressful situations (by use of AVADE, Verbal Judo, and SIRA training). This role may have view only access to the electronic medical record to support verifying information. This role will interact with security technologies, such weapons detection systems. This position will be required to work varied hours, which may include days, evenings, days/evenings, holidays and/or weekends with rotating days off.
This vacancy is not eligible for sponsorship/ we will not sponsor or transfer visas for this position.
Qualifications
Qualifications:
AhighschooldiplomaorGEDrequired. Twoyearsofpreviouscustomer serviceexperience in healthcare, hospitality, or service industry required.
Demonstratedproblem-solvingandcriticalthinking skills.Evidenceofconflictmanagement and resolution skills, ability to pass training in AVADE, Verbal Judo and SIRA training. Demonstrates understandinganduseofsoftware programsandsecurity relatedequipment
License or Certification:
Mustcomplete traininginSIRA,VerbalJudo,andAVADE®within6monthsofhire.
Exemption Status
Nonexempt
Compensation Detail
$17.19 - $22.35 / hour
Benefits Eligible
Yes
Schedule
Part Time
Hours/Pay Period
48
Schedule Details
Saturday-Sunday 6am-6pm
Weekend Schedule
Saturday-Sunday 6am-6pm
International Assignment
No
Site Description
Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.
Affirmative Action and Equal Opportunity Employer
As an Affirmative Action and Equal Opportunity Employer Mayo Clinic is committed to creating an inclusive environment that values the diversity of its employees and does not discriminate against any employee or candidate. Women, minorities, veterans, people from the LGBTQ communities and people with disabilities are strongly encouraged to apply to join our teams. Reasonable accommodations to access job openings or to apply for a job are available.
Recruiter
Stephanie Brackey
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