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Status Solutions
Westerville, OH, United States
Role Description: We are looking for an experienced Customer Experience Advocate with a proven track record of driving results! The ideal candidate will engage with the current customer base to maximize the adoption of our solution suite, drive sales by influencing product upgrades, build lasting partnerships, network community connections effectiv
Job Source: Status SolutionsStatus Solutions, LLC
Westerville
Job Description Job Description Role Description: We are looking for an experienced Customer Experience Advocate with a proven track record of driving results! The ideal candidate will engage with the current customer base to maximize the adoption of our solution suite, drive sales by influencing product upgrades, build lasting partnerships, net
Job Source: Status Solutions, LLCCommunity Choice Financial Family of Brands
Columbus, OH, United States
Overview As a Customer Service Representative, you will play an essential part in ensuring that our loyal and new customers receive the best service possible while accessing the financial products they need. You will serve as an extension of the brand by exuding our shared values and participating in Company programs that support customer advocacy
Job Source: Community Choice Financial Family of BrandsDisabled Veteran Solutions
Columbus, OH, United States
16.00-16.50 per hour | Columbus, OH, USA | Hourly | Full Time The start date for this position is 6/24/2024. Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive tea
Job Source: Disabled Veteran SolutionsDisabled Veteran Solutions
Pataskala
Job Description Job Description The start date for this position is 6/24/2024. Disabled Veteran Solutions (DVS) is seeking top talent for our Customer Advocate Role in our Customer Service Division. At Disabled Veteran Solutions, you're not just part of a company; you're a valued member of a diverse and inclusive team. To attract and retain the
Job Source: Disabled Veteran SolutionsCVS Health
Columbus, OH, United States
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
Job Source: CVS HealthCVS Health
New Albany, OH, United States
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that h
Job Source: CVS HealthNelnet
Columbus, OH, United States
CampusGuard, a Nelnet Company, provides information security services for campus-based organizations including higher education institutions, healthcare providers, city, county and state government agencies and hospitality markets. As a full-service information security firm, we leverage our knowledge combined with the industry standards for compli
Job Source: NelnetColumbus, OH, United States
Qualifications:
High School Diploma required. Bachelors Degree preferred. 6-12 months Financial Services industry experience. 6-12 months early stage (0 29 days past due) collections experience. Strong analytical and attention to detail skill set. Strong listening and communication (written and verbal) skills. The ability to make decisions and take ownership of customer concerns as well as the negotiation and communication skills needed to resolve customer concerns. Microsoft Office Products, Customer Express, Customer Central, Workforce Management Tools & Software (Verint and Sage), Account Manager, Desktop Caf©, Siebel email, FileNet, CTI Toolbar, Thunderhead. This position may take on additional duties and responsibilities, such as backfilling other roles should the need arise. Physical Demands: Sitting: Continuous (> 51%), Walking : Moderate (16-30%). Standing: Occasional (5-15%). Bending, Squatting, Reaching, Handling, Lift/Carry 10lbs: Little (<5%). Lift/Carry 11-100lbs: Never. Travel: Little (<5%) This position description is a management guideline. It is not intended to be construed as an implied or written contract of employment.
Responsibilities:
Volume: Handling over 1 Million ( /-) inbound calls annually. Services/ Enabling/ Provision of Services (e.g. Sales, Aftersales, Financial Service, HR, etc.): Customer Services Inbound/Outbound calls, early stage Collections (0-29 days past due) calls. Responsible for handling all inbound Customer Service calls for BMW, MINI and Rolls Royce Motor Cars accounts, and early stage (0-29 days past due) Collection calls while providing premium customer service that is both accurate and efficient, leading to high levels of customer satisfaction through active engagement, first call issue resolution, call quality that enhance the customers financing experience. Key Accountabilities: Address customer questions, concerns, and issues related to their inquiry after authenticating and verifying the identity of the customer. Handle interactions with the customer in an efficient manner in support of Average Handle Time and Hold Time goals established. Fully document the customer contact using the system tools available to maintain a complete customer contact history. This includes attaching all electronic correspondence to the customer record and creating necessary Service Requests required to resolve the customers inquiry. Document in an efficient manner in support of After Call Work goals established. Actively promote the use of products and services that will help reduce costs or generate revenue i.e. eInvoice, EasyPay, web site utilization and any other related self-service initiatives. Support Section Service Level objectives through active engagement with Schedule Adherence and Schedule Compliance goals as established. Support initiatives from other Departments and areas of the BMW Group, that support retention initiatives and intersect with the customer services process, as directed. This position may take on additional duties and responsibilities, such as backfilling other roles, should the need arise. Required to adhere to changes with privacy, authority matrix, policies and procedures. Required to observe regulatory changes in regard to the Fair Credit Reporting Act and general compliance regulations. Escalate application or service related issues that affect customers negatively i.e. website performance, IVR performance, application failures, etc. to your Team Leader or Manager for review/resolution. If requested, conduct testing for system enhancements including any supporting systems. Complete all position related training and participate in corporate initiatives as directed, including revenue generation. Provide assistance that may be required as a result of a business project at the direction of Team Leader or Manager. Complete Back-up work as assigned in efficient manner in support of call center behaviors and objectives. Establish effective communication with internal support areas on resolutions requiring Service Requests or follow-up. Complete all follow-up necessary to ensure resolution of customers issue or concern. Performance of activities and interactions with our internal and external customers through verbal or written communication must reflect adherence to the companys Core Values and corporate compliance. Incorporate Training Tips and Communications into daily work flow and job knowledge. Support initiatives from other Departments that intersect with inbound or outbound customer contacts as directed. Develop skills and utilize techniques necessary to meet or exceed published scorecard objectives.
Customer Service Advocate jobs in Columbus, OH, United States
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