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Brilliant Earth LLC
San Francisco, CA, United States
**Brilliant Earth** **Customer Experience Manager, San Francisco** **Sales and Customer Service - San Francisco, CA - Full Time** **Customer Experience Manager** The Customer Experience Manager will build, lead and mentor a team of dedicated Customer Experience Assistants, Jewelry Consultants, and Concierges responsible for meeting quarterly sales
Job Source: Brilliant Earth LLCTourneau|Bucherer
San Francisco, CA, United States
JOB PROFILE Job Title: Client Experience Manager Reports to: Store Director Division: Retail OVERVIEW The Client Experience Manager is responsible for overseeing the client experience initiatives and execution at the location. This person is an experiential leader whose primary focus, in partnership with management and the Sales Professional tea
Job Source: Tourneau|BuchererEnterprise Mobility Inc
San Francisco, CA, United States
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards ou
Job Source: Enterprise Mobility IncEverlane, Inc.
San Francisco, CA, United States
**Director of Customer Experience** at Everlane San Francisco, CA At Everlane, we want the right choice to be as easy as putting on a great T-shirt. Thats why we partner with ethical factories around the world. Work with high quality and more sustainably sourced materials. And share the actual cost of every product we make. But theres a lot
Job Source: Everlane, Inc.Enterprise Mobility
San Francisco
**Overview** Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards
Job Source: Enterprise MobilityEnterprise Holdings
San Francisco, CA, United States
Overview Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards ou
Job Source: Enterprise Holdingsgigsbiz.com
San Francisco, CA, United States
Use your extensive knowledge of JavaScript, HTML, and CSS to improve our web client, a complex in-browser application relied upon by millions of users every day. You will work with real-time data streams, engineer for performance across browsers, and delight people by making the best software we can imagine. You will collaborate closely with Produc
Job Source: gigsbiz.comOdoo
San Francisco, CA, United States
Customer Success Manager - San Francisco Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users
Job Source: OdooSan Francisco, CA, United States
**Customer Experience Manager**
San Francisco / Operations / Full-time **About Quill** We believe messaging should be built for productivity, not engagement. We see attention as an increasingly precious resource that all products and tools should protect, not exploit. Everything we do is driven by deep respect for the users time and ability to focus, and we are looking for talented and compassionate people to help us build both the future of communication, as well as a wonderful place to work.
Customer Experience is the voice of Quill to our users, and the advocate of our users internally. Through content and direct conversations, you'll ensure users have a smooth onboarding, teach best practices to get the most out of Quill, and help solve problems as they come up. As the first person in this role, we're looking for someone who wants to create the absolute best experience for our users with no task or idea being too big or too small. + Own everything that teaches new users how to use Quill, whether they're transitioning from another product or starting with us as a new team. This includes written guides and help documentation, producing video content, in-app notices and more.
+ Measure and confirm the efficacy of all user-facing content on our website and apps, as well as app update and new feature announcements.
+ Write and edit our product updates, blog posts, changelog, and any public facing written documentation.
+ Run user interviews and customer surveys to inform your own work and influence our product roadmap. Share insights with our design and engineering teams to help improve the product.
+ Identify the gaps in our users product knowledge or our product capabilities, and lower the learning curve to become an expert Quill userboth for individuals, teams, and companies.
+ Chat directly with our users, both reactively as feedback or issues are reported and proactively as needed.
+ Help define and maintain the consistency of Quill's voice across all our public and user facing materials.
+ Youve got excellent written and verbal communication and a strong ability to manage a large collection of written content.
+ You have a deep empathy for the people you interact with and enjoy talking to users in real time, solving problems, and figuring out exactly what they are trying to do or what is missing.
+ Youre excited about experimentation and testing ideas. You see the value in metrics but also understand the limitations, and you apply what youve learned from each project to inform the next.
+ You enjoy working with folks across disciplines, and have experience managing projects across multiple teams.
+ You enjoy working with a small team and moving fast. Startups are full of ambiguity, but you see the lack of red tape as an opportunity to take more ownership.
+ You have very high standards for the quality of your own work and that of the people around you.
+ You have previous experience in either managing a community, customer support, customer success, content strategy and creation, or account management.
**Benefits & Perks**
+ Top-tier health, dental, and vision benefit plans
+ Unlimited paid time off
+ Flexible work schedule
+ Reimbursable home-office expenses
+ Sixteen weeks paid family leave for new parents
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Email Alert for Customer Experience Manager San Francisco - jobs in San Francisco, CA, United States
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