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Trellix
Phoenix
**_Job Title:_** Senior Customer Success Manager **_Role Overview:_** The Senior Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and service
Job Source: TrellixLead Forensics
Scottsdale, AZ, United States
Customer Success Manager Lead Forensics Hybrid Working Basic Pay + Commission $85,000 OTE Location: Scottsdale, Arizona The Customer Success Department is a vital department, working closely with our customers, post sale and throughout the lifetime of their contracts. Our CSM’s are you passionate about delivering value and creating long lasting rap
Job Source: Lead ForensicsConfidential
Phoenix, AZ, United States
Senior Vice President, Customer Success About the Company Leading provider of a SaaS-based applicant tracking system (ATS) Industry Computer Software Type Privately Held, VC-backed Founded 1999 Employees 1001-5000 Categories Information Technology & Services Technology Recruitment Management Software CRM Human Resources Recruiting SaaS Employment
Job Source: ConfidentialSourcing Industry Group (SIG)
Phoenix, AZ, United States
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract infor
Job Source: Sourcing Industry Group (SIG)Arcoro
Scottsdale, AZ, United States
Why Arcoro? Want to make an impact? We do too. Come join our team of bridge builders. With full-time hybrid work (2 day minimum) in Scottsdale, Arizona. Arcoro helps to lead high-compliance organizations to automate paper processes and build their bridge to better HR with streamlined, easy-to-use HR software. We re proud to offer an unmatched emp
Job Source: ArcoroMoney Fit by DRS
Gilbert, AZ, United States
Benefits/Perks Competitive hourly pay rate plus commission and/or bonuses Paid training Paid Time Off Flexible Hours Commission paid monthly No Evening or Weekend work expectation Company Overview We believe people are an organization’s most valuable asset, and their ideas and experiences matter. From our CEO to our agency force, we’re committed to
Job Source: Money Fit by DRSPayPal
, AZ, United States
At PayPal (NASDAQ: PYPL), we believe that every person has the right to participate fully in the global economy. Our mission is to democratize financial services to ensure that everyone, regardless of background or economic standing, has access to affordable, convenient, and secure products and services to take control of their financial lives. Jo
Job Source: PayPalCharger Logistics
Scottsdale, AZ, United States
Charger logistics Inc. is a world- class asset-based carrier with locations across North America. With over 20 years of experience providing the best logistics solutions, Charger logistics has transformed into a world-class transport provider and continue to grow. Charger logistics invests time and support into its employees to provide them with th
Job Source: Charger LogisticsScottsdale, AZ, United States
Description: Who We Are
Bakkt is a trusted digital asset platform that enables consumers to buy, sell, store, send and spend digital assets. Bakkt’s platform, is available through the Bakkt App and to partners through the Bakkt platform. Bakkt was founded in 2018 with a unifying vision: to connect the digital economy. We power commerce by enabling consumers, businesses, and institutions to unlock value from digital assets.
Digital assets – which include cryptocurrency, loyalty and rewards points, gift cards, in-game assets, and non-fungible tokens, or NFTs, which are unique digital assets that are not interchangeable – comprise a growing $1.6 trillion marketplace. We are unlocking new ways to participate in the digital economy for consumers, businesses, and financial institutions. We accomplish this by expanding access to and improving liquidity for digital assets.
Since our inception, we have hit a number of milestones, working behind the scenes to build a platform worthy of our vision – lowering barriers of entry into cryptocurrency, launching partnerships with some of the world’s premier brands and adding value to consumers’ digital assets by making their rewards and loyalty programs more compelling.
Bakkt acts as a profound bridge connecting the digital ecosystem and sitting at the intersection of crypto, loyalty and payments. Our platform enables consumers to leverage their digital assets – from cryptocurrency, to select loyalty points, gift cards and merchant offers – in new and exciting ways. It also enables companies & merchants to access all of these capabilities, extending engagement with their customers, creating moments of delight while broadening the appeal and daily use of their loyalty and rewards programs. Now, let’s get to the real reason why you’re here – how we can work together.
We are looking for an experienced Sr. Lead Customer Success representative who will focus on servicing, maintaining, growing our partners and merchants. This is an individual contributor role reporting into Vice President of Customer Success and will work with Customer Success Directors in the team and other cross functional teams such as Delivery, Technical Support, Operations, Legal, and Finance.
Responsibilities
Passion for understanding and helping Bakkt’s partner needs and solving problems.
Serve as a point of contact for customer success team to execute client business operations.
Focus on client deliverables in a tactical and time-sensitive manner.
Develop, test, and iterate on playbooks to document workflows.
Assist with monthly/quarterly/annual business review materials.
Collaborate with product, marketing, and compliance to develop on-boarding materials.
Execute promotional campaigns to promote client sales volumes.
Project manage business requirements, deliverables, and multiple project executions.
Ability to comprehend contracts and track terms and timelines.
Requirements: 5+ years of experience at a large financial institution or operational experience in loyalty programs or travel or experience with enterprise customer success in the technology or B2B SaaS companies
3+ year project management or business analysis experience and associated tools.
Proficiency in using data/reporting tools to demonstrate client data trends.
Ability to analyze data and gain actionable insights.
Experience in establishing and being seen as a trusted partner to drive initiatives and deliver client results as a right hand to client facing teams.
Experience working with cross-functional teams internally and externally to achieve client deliverables
Experience of using Salesforce, SharePoint, and other project tracking tools.
Demonstrated ability to support high-touch client needs.
Effective communication and documentation skills: and the ability to structure both verbal and written communications to deliver value to clients and internal teams.
Exemplary work ethic and the ability to take initiative and work independently.
Strong organizational, multi-tasking, and prioritizing skills within a fast-paced matrixed environment.
Coachability and accountability is key to this role.
Nice to have loyalty rewards, travel programs and support experience.
May require occasional travel.
Bakkt is devoted to having diversity in its workforce and is proud to be an equal opportunity employer. Bakkt does not make any employment decisions based on race, color, religion, sex, national origin, veteran status, disability, age, sexual orientation, gender identity of any other characteristic protected by law . Must successfully pass a post-offer background check and drug screen.
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Senior Lead Customer Success jobs in Scottsdale, AZ, United States
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