Service Advisor
De Forest
Job Description Job Description Service Advisor
As a well know Carrier Refrigeration, Volvo, and Hino dealership, we have 13 locations throughout Illinois, Missouri and Wisconsin. Come join our hard working, long-standing, and highly reviewed branch in De Forest, WI!
We are a family owned business that values our employees beyond just paying them for work. We want our employees to be proud of GTR and enjoy coming to work each day. If you describe yourself as a people person and a great communicator, this is the position for you!
Job Duties:
Represent GTR to all customers through the efficient and accurate handling of customer questions and repair orders
Act as a liaison between the customer and technicians to ensure all parties know the status of repairs
Verify warranty and service contracts as needed
Provide accurate repair orders and estimates to customers to maintain profit margins
Maintain service records for customers
Prepare billing invoices for customers
Desired Competencies:
Knowledge and experience with mechanics or a related field
Excellent communication skills
Organized and detail oriented
Proficient with computers
Team Player
Self- Aware: ability to handle stress under pressure
Excellent customer service
Flexibility to meet changing demands
Qualifications:
High school diploma or equivalent
Valid driver's license with clean driving record
2+ years' experience as a Service Advisor or similar position preferred but not required
Benefits:
Quarterly Bonuses
Health, Dental and Vision Insurance
401K with company matching
Company paid Short-term & Long-Term Disability Insurance
Annual Boot & Tool Allowance
Gateway Truck & Refrigeration is a division of Gateway Industrial Power, Inc. and is an equal opportunity employer.