Service Operations Manager
Whippany, NJ, United States
Service Operations Manager
Whippany, NJ
Barclays Services Corp.
What will you be doing?
Barclays Services Corp. seeks Service Operations Manager in Whippany, NJ (multiple positions available):
• Develop and maintain Service Level Agreements, and the delivery of IT Services to agreed service levels and costs, primarily for critical IT services
• Conduct regular service reviews with the business and operational component areas to formally review performance against SLAs/OLAs issues and log successes
• Identify and manage issues with service performance, developing and driving the delivery of service improvement plans and continuous improvement activities on services
• Oversee projects within the portfolio through the change lifecycle, including the development/review of business requirements, functional specifications, and the testing of new technology capabilities
• Manage customer relationships by working in partnership with business stakeholders to agree on mutual priorities, business demand plans, and improvement opportunities that deliver value
• Serve as a central point of contact with all key stakeholders associated with IT service within a service grouping while proactively informing and educating all stakeholders on impacts and improvements to services within the grouping
• Review costs charged for services, and proactively drive for cost efficiency
• The interface between the business and IT component teams ensures the required IT capability is in place and delivers to the business needs and priorities
• Manage the complete end-to-end service, including a full understanding of its assets, components, and costs
• Produce documentation and presentation material for stakeholder consumption operating at varying levels
• Participate in commercial negotiations for the agreement of target supplier contracts for service delivery
• May telecommute
What we’re looking for:
• Employer will accept a Bachelor's degree or foreign equivalent in Computer Science, Engineering, Finance, Business Administration, or related field; and five (5) years of experience in the job offered or in a related occupation
Where will you be working?
You will be working at our Whippany, New Jersey location at 400 Jefferson Park. At Barclays, we are proud to be redefining the future of finance and here at Whippany we are defining the future of the workplace and the future of the way we work and live. We are creating a unique community, one of four strategic tech-enabled hubs that will redefine opportunity for everyone who works here. Whatever you do at Whippany, you’ll have every chance to build a world-class career in this world-class environment.
Interested and want to know more about Barclays? Visit home.barclays/who-we-are/ for more details.
Our Values
Everything we do is shaped by the five values of Respect, Integrity, Service, Excellence and Stewardship. Our values inform the foundations of our relationships with customers and clients, but they also shape how we measure and reward the performance of our colleagues. Simply put, success is not just about what you achieve, but about how you achieve it.
Our Diversity
We aim to foster a culture where individuals of all backgrounds feel confident in bringing their whole selves to work, feel included and their talents are nurtured, empowering them to contribute fully to our vision and goals.
It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, creed, religion, national origin, alienage or citizenship status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law.
Dynamic working gives everyone at Barclays the opportunity to integrate professional and personal lives, if you have a need for flexibility then please discuss this with the hiring manager.
Our Benefits
Our customers are unique. The same goes for our colleagues. That's why at Barclays we offer a range of benefits, allowing every colleague to choose the best options for their personal circumstances. These include a competitive salary and pension, health care and all the tools, technology and support to help you become the very best you can be. We are proud of our dynamic working options for colleagues. If you have a need for flexibility then please discuss this with us.
This position is eligible for incentives pursuant to Barclays Employee Referral Program.
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