ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Sendlane
Austin, TX, United States
We're Sendlane, an established SaaS provider disrupting the eCommerce industry by unifying the marketing tech stack for DTC brands with a unified approach to email, SMS, and reviews. If you're reading this, you're at least considering ditching your current gig and leveling up. Look no further, compadre. Have we got a challenge for you! The search
Job Source: SendlaneInvicti Security
Austin, TX, United States
nvicti is an application security leader empowering organizations to continuously secure their web applications and APIs through all stages of the software development lifecycle. Exclusively focused on this space for more than 15 years, Invicti’s products Netsparker and Acunetix bring security and development teams together to protect company data
Job Source: Invicti SecurityHarte Hanks
Austin, TX, United States
Have you lead a team of inside sales professionals? Have you got experience with client management, negotiating SLAs and SOW? Are you passionate about improving the sales process? As the Customer Success and Inside Sales Manager (CSM), you will play a vital role in the growth and development of our Inside Sales business by leading and supporting t
Job Source: Harte HanksSecureframe, Inc.
Austin, TX, United States
Secureframe is on a mission to help organizations build trust and stay secure at every stage of growth. With increased data breaches and cyberattacks across industries, companies are demanding higher security and compliance standards from their vendors, but getting compliant can take a year or more, slowing a company’s speed-to-market and sales. S
Job Source: Secureframe, Inc.Rapid7
Austin, TX, United States
Customer Success Manager (CSM) - LATAM As a Rapid 7 Customer Success Manager (CSM), you will act as a trusted advisor for our customers and use your cyber security knowledge and expertise of R7 products and solutions to ensure customers maximize the value from their R7 investment. About the Team Responsible for overall success and satisfaction,
Job Source: Rapid7Auctane, Inc
Austin, TX, United States
About us At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and
Job Source: Auctane, IncShipworks
Austin, TX, United States
About us At Auctane, we are united by a passion to help sellers — wherever they are, however they operate — fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and
Job Source: ShipworksMongoDB
Austin, TX, United States
The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoD
Job Source: MongoDBAustin, TX, United States
MariaDB is making a big impact on the world. Whether you’re checking your bank account, buying a coffee, shopping online, making a phone call, listening to music, taking out a loan or ordering takeout – MariaDB is the backbone of applications used everyday. Companies small and large, including 75% of the Fortune 500, run MariaDB, touching the lives of billions of people. With massive reach through Linux distributions, enterprise deployments and public clouds, MariaDB is uniquely positioned as the leading database for modern application development.
The Opportunity
The Customer Success Manager is responsible for the general health of the MariaDB customer base, ensuring timely renewal, expanded usage and reduced customer churn. In addition, the chosen candidate will help to close new and expanded sales in allocated territories. This role will be measured in terms of renewal sales with increased opportunity to earn commission for expansion sales.
Responsibilities
Serve as the primary relationship owner between our strategic customers and internal stakeholders, and be a key member of our Customer Success organization
Articulate the value of our open source database/SaaS cloud platform, while driving customer engagement and adoption
Guide post-sale support activities such as customer onboarding, adoption, advocacy, reviews/updates and retention through renewals
Coordinate and engage different internal technical teams to solve customer issues
Renew existing customers on time leaving no gap in services and develop continued business growth
Improve contract value of renewals through improved pricing and longer contractual duration
Work cross-functionally with strategic and technical colleagues to accomplish customer goals
Qualify opportunities through follow-ups (within company SLAs and best practices playbook)
Maintain an accurate, robust pipeline and forecast of business opportunities
Prepare and deliver business reviews to the senior management team regarding monthly progress and strategies
Qualifications
2-3 years of experience as a customer-facing CSM in an entrepreneurial, fast-growing startup-like environment
Direct experience with SaaS products, solutions or ecosystems
Experience maintaining goals for ARR including contract values
Adept at driving results and outcomes while solving complex business problems
Experience in a solution-sales/cloud technology environment
Experience with prospecting and opportunity development using tools such as Salesloft, Salesforce.com, and ZoomInfo
Excellent presentation, organizational and communication skills (both written and verbal)
Bonus Experience and Skills
Knowledge and understanding of databases
Track record working effectively with internal, partner and customer teams
Meets/exceeds MariaDB’s sales team requirements
Meets/exceeds MariaDB’s functional/technical depth for this role
Location
Austin, TX – Hybrid
Compensation
The annual anticipated U.S. base salary range for this full-time position is USD $60,000.00 - $81,000.00.
Actual salaries may vary and fall outside of this range depending on factors such as a candidate’s qualifications, geographic location, skills, experience, and competencies.
In addition, we are often open to a wide variety of profiles, and recognize that the person we hire may be less experienced (or more senior) than the job description as posted. Salary is one component of MariaDB’s total rewards package, which (subject to eligibility requirements) may include equity ownership, health insurance, life, and disability insurance, funds toward professional development resources, Paid Time Off (PTO), paid holidays, and parental leave, just to name a few!
Salaries for candidates outside the U.S. will vary based on local compensation structures.
What’s in It for You?
Impact the world of technology by pushing the boundaries of technology and business models, working at MariaDB. Be part of a game-changing organization that encourages outside-the-box thinking, values empowerment, and is truly shaping the future of the software industry. You’ll be collaborating with high-caliber colleagues around the world, offering unparalleled learning and growth opportunities. We provide a very competitive compensation package, 25 days paid annual leave (plus holidays), stock options, a massive degree of flexibility and freedom, and more.
How to Apply
If you are interested in this position, please submit your application along with your resume/CV via Greenhouse.
MariaDB does not sponsor work visas or relocation.
MariaDB is committed to providing accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.
MariaDB will not accept agency resumes without a prior contractual agreement with HR. Please do not forward resumes to any recruiting alias or employee directly. MariaDB is not responsible for any unsolicited resumes.
MariaDB is an equal opportunities employer.
#J-18808-Ljbffr
Customer Success Manager jobs in Austin, TX, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.