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MDDC Credit Union Association
Alexandria, VA, United States
This position is responsible for providing day to day support and maintenance for the organization. Key areas of focus include, but are not limited to instillation of computer, technology set up of staff, and software/hardware updates. This person is the primary point of contact for helpdesk and ticketing system support that come from the employees
Job Source: MDDC Credit Union AssociationNational Aeronautics & Space Administration - NASA
Greenbelt, MD, United States
Summary You will serve as the Human Spaceflight (HSF) liaison between NASA's Space Communications and Navigation (SCaN) mission partners and NASA Communications (NASCOM) to modernize policies, procedures, schedules, resources, and security of the networks that support SCaN and their customers, manage expectations, improve relationships and collabo
Job Source: National Aeronautics & Space Administration - NASAJTG
Reston, VA, United States
Information Technology Specialist JTG is currently seeking Information Technology Specialists. Location: Reston, VA Status: Full-Time Responsibilities: Ensure that personnel have appropriate network connectivity, computer hardware, computer software, and other IT requirements needed to accomplish tasks and deliverables. Install, test, and m
Job Source: JTGGoddard Space Flight Center
Greenbelt, MD, United States
Summary In support of Network and Telecommunications Services (NaTS) mission and vision, you will be responsible for overseeing strategic communication & ensuring the successful delivery of services. You will play a key role in planning & implementing forums, focus groups, awards program, client relationship management, interfacing with OCIO, emplo
Job Source: Goddard Space Flight CenterECS Limited
Arlington, VA, United States
ECS is seeking an Information Technology Specialist to work in our Crystal City, VA office. Job Description: Performs routine duties and related problem solving under general guidance, using own judgment and initiative. Errors may cause some delay or expense. Competent to work on straightforward technical assignments. Contributes to complex p
Job Source: ECS LimitedLinks Global
Bethesda, MD, United States
Job Summary Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist will diagnose and resolve technical issues, ensure the efficient operati
Job Source: Links GlobalLinks Global
Bethesda
Job Description Job Description Job Summary Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist will diagnose and resolve technical is
Job Source: Links GlobalNASA
Greenbelt, MD, United States
Duties Collaborates with Network and Telecommunications Services (NaTS) Offices to ensure needs/requirements are well defined, captured and managed. Maintains and executes a program for measuring/increasing customer satisfaction and responding to issues. Serves as the Coordinator of the Customer Assistance and Relationship Enhancement (CARE) team
Job Source: NASABethesda, MD, United States
Job Summary
Links Global seeks a skilled and customer-focused Information Technology Support Specialist to join our dynamic IT team. The ideal candidate will provide technical assistance and support related to computer systems, hardware, and software. The IT Support Specialist will diagnose and resolve technical issues, ensure the efficient operation of computer systems, and assist end-users in maximizing the use of technology resources.
Responsibilities
Technical Support
Provide timely and effective technical support to end-users via phone, email, or in person.
Diagnose and resolve hardware, software, and network issues.
Install, configure, and troubleshoot computer systems and applications.
Customer Service Deliver exceptional customer service, ensuring end-users feel supported and valued.
Communicate technical information to non-technical users clearly and understandably.
Follow up with users to ensure issues are resolved and satisfactory.
System Maintenance Provide server software/hardware maintenance and management for Windows and LAMP servers.
Perform regular maintenance tasks, like updates, patches, backups, and system optimizations.
Monitor system performance and take proactive measures to address potential issues.
Provide SharePoint infrastructure and administration.
Provide support for Section 508 accessibility requirements.
Documentation Create and maintain accurate documentation of IT processes, procedures, and user guides.
Develop and update a knowledge base to facilitate efficient issue resolution.
User Training Conduct training sessions to educate end-users on basic system functionalities and best practices.
Stay informed about new technologies and provide recommendations for continuous improvement.
Collaboration Collaborate with other IT team members to address complex issues and contribute to ongoing projects.
Work closely with vendors to resolve hardware and software-related issues.
Qualifications Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent work experience).
Proven experience in providing technical support and troubleshooting in an IT environment.
Strong knowledge of Windows and Mac operating systems.
Familiarity with networking concepts, protocols, and security.
Excellent problem-solving and communication skills.
Ability to prioritize and manage multiple tasks in a fast-paced environment.
Customer-focused with a commitment to delivering high-quality support.
Preferred Skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST).
- Experience with remote support tools and ticketing systems.
- Knowledge of mobile device management and support.
If you are a motivated and detail-oriented individual with a passion for technology and a commitment to customer satisfaction, we encourage you to apply for this exciting opportunity to contribute to our IT team.
Information Technology Specialist jobs in Bethesda, MD, United States
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