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Smartsheet
Boston, MA, United States
NameProviderPurposeExpiryTypedebug [x13] This cookie is used to detect errors on the website - this information is sent to the website's support staff in order to optimize the visitor's experience on the website.PersistentHTMLAWSALBRegisters which server-cluster is serving the visitor. This is used in context with load balancing, in order to optimi
Job Source: SmartsheetSpark Shipping
Boston, MA, United States
Here at Spark Shipping we're looking for a Customer Support Representative to join our fully remote team. We are looking for team members who are comfortable with and motivated by the opportunity to work remotely. At Spark Shipping we help eCommerce retailers automate the connections with their suppliers. Our service is a core mission-critical app
Job Source: Spark ShippingLoadSpring Solutions, Inc.
Burlington
Job Description Job Description Description: LoadSpring is expanding beyond hosting into the world of predictive transformation. At LoadSpring, we bridge innovation and transformation with our LoadSpring Cloud Platform and the integrated data capabilities we provide through LoadSpring INSIGHTS. Our technology solutions provide a secure hosting pla
Job Source: LoadSpring Solutions, Inc.MathWorks
Natick, MA, United States
Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. Math
Job Source: MathWorksCoverys
Boston, MA, United States
The Technical Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require that the individua
Job Source: CoverysMathWorks
Natick, MA, United States
Summary MathWorks has a hybrid work model that enables staff members to split their time between office and home. The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations. Learn More: https://www.mathworks.com/company/jobs/resources/applying-and-interviewing.html#onboarding. Math
Job Source: MathWorksAutomated Health Systems, Inc.
Marlborough, MA, United States
IT Technical Support Specialist at Automated Health Systems Job Description Automated Health Systems, a dynamic and entrepreneurial healthcare company, is looking to hire an IT support professional to join its team in the St. Louis, MO area. **Benefits:** * Health/dental/vision/supplemental insurance/401(k)/Paid Time Off * Comprehensive and o
Job Source: Automated Health Systems, Inc.Quadient
Boston, MA, United States
Connect with Quadient Quadient is a global leader in customer communication solutions. With over 100 years of experience and still going strong, we aim to be the driving force behind the worlds most meaningful customer experiences. Our success in delivering innovation and business growth is inspired by the connections our people create every day, w
Job Source: QuadientNatick, MA, United States
MathWorks staff enjoy a hybrid work-from-home model featuring both home-office flexibility as well as in-office meeting days for optimized collaboration.
As a Technical Support specialist, you will have the opportunity to perform all aspects of Technical Support related to the normal day-to-day requests of MathWorks' customers regarding Installation and Licensing. This includes configurations on cloud platforms (Amazon AWS and Microsoft Azure), continuous integration servers, docker, and compute clusters. In this position you will be supporting our customers via phone, email, and other methods. Training and hands on learning is provided.
Aside from day-to-day responsibilities of troubleshooting and resolving customers' installation and licensing issues, you will have the opportunity to expand your skillset by participating in projects and working with different areas of the organization. This will help you to prepare for the next step in your career at MathWorks.
Hours for this position are 11am - 8pm.
Responsibilities
Technical Support
The majority of time will be spent troubleshooting both internal and external customer requests via the phone, email and web.
Troubleshooting work will be span all three major platforms Windows, MacOS, and Linux.
Be a voice for our customers within MathWorks by providing insight into the customer experience.
Project related activities
Projects will be assigned based on career objectives, interests, and departmental needs.
Will be responsible for: identifying and implementing ideas for process and policy improvements; writing and reviewing solutions; and participating on cross-functional teams
Teaming activities
Collaborate with team members.
Decision making, consensus building, conflict resolution, and problem solving on team related issues.
Provide input/feedback that defines solutions for technical issues encountered by the rest of the team.
Minimum Qualifications
A bachelor's degree is required.
Visa sponsorship will not be provided for this position.
Candidates for this position must be authorized to work in the United States on a full-time basis for any employer without restriction.
Additional Qualifications
Degree focused in Computer Science, Information Technology, or STEM is preferred
6-12 months of IT experience
Experience in a customer-facing role
Working knowledge of Linux, Windows, Mac, Networking, and knowledge of License Management
Ability to identify and implement process and policy improvements
A passion for technology
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Technical Support Specialist jobs in Natick, MA, United States
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