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Money Fit by DRS
Washington, DC, United States
OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe. The Director of Customer Success leads a team of advocates responsible for shaping exceptional experiences throughout the customer lifecycle. The Director will build a signature, streamlin
Job Source: Money Fit by DRSTurning Point Global Solutions
Rockville, MD, United States
We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of experience and expertise in the telecommunications industry
Job Source: Turning Point Global SolutionsGilder Search Group
Rockville, MD, United States
Turning Point Global Solutions - Rockville, Maryland We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of expe
Job Source: Gilder Search GroupTurning Point Global Solutions
Rockville
Job Description Job Description We are seeking a highly experienced individual to join our expanding team as a Director of Customer Success. In this role, you will serve as a strategic customer support point of contact possessing specialized expertise in telecom and porting. The ideal candidate will have over 15 years of experience and expertise
Job Source: Turning Point Global SolutionsLevel Access
Arlington, VA, United States
Level Access is a dynamic and rapidly expanding SaaS company that specializes in Digital Accessibility. Our innovative solutions empower businesses to ensure digital properties are inclusive and accessible. With a commitment to excellence, we are dedicated to providing exceptional value to our clients. As the Director of Customer Success, you will
Job Source: Level AccessWater Environment Federation
Alexandria, VA, United States
Water Environment Federation WEF How This Position Contributes to the Team The Director, Customer Success reports directly to the Managing Director, Business Development, Corporate Sales & Industry Relations and is responsible for managing WEF’s Customer Success Team (CST). The CST is the primary point of contact for corporate partners and custom
Job Source: Water Environment FederationAINS LLC DBA OPEXUS
Washington
Job Description Job Description OPEXUS is seeking a Director of Customer Success to join our team and help provide cutting-edge technology and exceptional customer service across the globe. The Director of Customer Success leads a team of advocates responsible for shaping exceptional experiences throughout the customer lifecycle. The Directo
Job Source: AINS LLC DBA OPEXUSCollage Group
Bethesda, MD, United States
Collage Group is seeking an Account Director to join our innovative and growing Customer Success team in our mission to help organizations unleash the power of culture to drive brand growth. Are you an expert in consumer insights, market research and data analytics? Do you have commercial experience driving retention and expansion for a SaaS platfo
Job Source: Collage GroupTysons, VA, United States
CLIENT
Our client is a fast-growing leader in the Data Privacy industry. Their patented hybrid artificial intelligence technology is currently used by Fortune 500 companies to help protect customer/consumer data and also comply with privacy laws around the world.
ROLE
We are currently recruiting a Director of Customer Success who will be responsible for building and leading a team of customer success managers and ensuring customer satisfaction and retention across our customer base.
Responsibilities
Develop and implement a customer success strategy that aligns with our business objectives and ensures customer satisfaction and retention.
Build and lead a team of customer success managers who are responsible for onboarding, training, and supporting our customers.
Define and measure key customer success metrics, such as customer satisfaction, renewal rates, and upsell opportunities, and develop strategies to improve these metrics.
Work closely with the sales team to identify cross-selling and upselling opportunities and ensure a seamless handoff between the two teams.
Establish strong relationships with key customers and serve as an escalation point for customer issues.
Collaborate with the product team to ensure customer feedback is incorporated into product development and roadmap planning.
Develop and deliver customer success training programs for both internal teams and customers.
Keep up to date with industry trends and best practices and share this knowledge with the team to continuously improve our customer success function.
Qualifications
Bachelor's degree in computer science, Business Administration, Marketing, or related field.
10+ years of experience in customer success, account management, or a similar role in a SAAS company.
Experience in the Data Privacy space is highly desirable.
Proven track record of building and leading high-performing customer success teams.
Strong customer focus and a passion for delivering exceptional customer experiences.
Excellent communication and interpersonal skills with the ability to build strong relationships with customers and internal teams.
Strong analytical skills and the ability to use data to drive decision-making.
Experience working in a fast-paced, dynamic environment with the ability to adapt to change and ambiguity.
Willingness to travel as needed.
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Director of Customer Success jobs in Tysons, VA, United States
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