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Dassault Systèmes
Waltham, MA, United States
Do you have dreams? Do you enjoy a challenge? Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! · We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring
Job Source: Dassault SystèmesMoney Fit by DRS
Boston, MA, United States
Altoida is a pioneer in developing digital biomarkers of neurological disease using augmented reality and machine learning. Our technology platform is designed to enable an objective evaluation of an individual’s neurological health, allowing for more accurate patient selection and stratification for clinical trials, as well as sensitive monitoring
Job Source: Money Fit by DRSHighland Fleets
Beverly, MA, United States
About Us Highland Electric Fleets is a comprehensive turnkey solutions provider that delivers electric school buses (EVSB) to school districts and third-party managed fleet providers (3PMs). We offer a model involving financing, infrastructure, vehicle deployment, and maintenance in an easily digestible, economic format that enables EVSB acquisitio
Job Source: Highland FleetsLilt
Boston, MA, United States
Job Description Job Description LILT is the leading AI solution for enterprise translations. Our stack made up of our Contextual AI Engine, Connector APIs, and Human Adaptive Feedback enables global organizations to adopt a true AI translation strategy, focusing on business outcomes instead of outputs. With LILT, innovative, category-defining org
Job Source: LiltAtScale Inc.
Boston, MA, United States
Company Overview AtScale enables smarter decision-making by accelerating the flow of data-driven insights. The company’s semantic layer platform simplifies, accelerates, and extends business intelligence and data science capabilities for enterprise customers across all industries. With AtScale, customers are empowered to democratize data, implemen
Job Source: AtScale Inc.Crayon
Boston, MA, United States
Crayon is seeking a dynamic and motivated Customer Success Manager to join our team. The primary responsibility of this role is to help customers succeed with their competitive intelligence program and help them take their program from zero to one and/or from one to 100. The successful candidate will play a key role in building and enhancing custom
Job Source: CrayonBravado
Cambridge, MA, United States
Customer Success Manager (Remote) United States of America $90,000 – $130,000 OTE *This post was created on behalf of one of Bravado’s clients. Our client is a leading software company that provides a diverse suite of products aimed at enhancing collaboration, productivity, and project management within organizations. Their product suite includes t
Job Source: BravadoDassault Systemes
Waltham, MA, United States
Role Description & Responsibilities: Here at DASSAULT SYSTEMES (3DS), we empower people with passion to change the world. Let us open new horizons together with the power of 3DEXPERIENCE virtual universe! * We are seeking a Customer Success Manager who can cultivate lasting customer relationships, advocating for their needs and ensuring satisfa
Job Source: Dassault SystemesBoston, MA, United States
Black Kite is seeking a dynamic Customer Success professional responsible for managing accounts by allocating appropriate time to high-priority goals, requirements, and expansion opportunities. You must be capable of developing and maintaining relationships at all levels, including executive-level relationships through opportunity planning, executive involvement, and value selling. The right candidate will have the proper skills to develop a keen understanding of the customers' needs and challenges and help design solutions with lasting meaningful business impact. A complete understanding of the Cyber Security and Third-Party Risk industries is a plus.
Within the Customer Success department, the Customer Success Manager will report directly to the Director, Customer Success.
Core Responsibilities
Build strong relationships with economic buyers, business champions, and technical champions
Engage in consistent, proactive customer calls and meetings to positively impact customer loyalty
Onboard new customers
Provide follow-up training to existing and new customers
Use and leverage CRM tools (e.g., Salesforce)
Use and leverage Customer Success tools (e.g., ChurnZero)
Identify and qualify expansion opportunities resulting in elevated relationships
Work with internal teams to resolve any technical issues and improve the product to meet customer demands
Develop a comprehensive understanding of customer health and status through regular customer dialogue and by monitoring health and adoption metrics
Analyze platform usage data and help devise strategies leveraging our software to increase platform engagement
Remain current on relevant industry and internal company products, pricing, markets, and developments
Qualifications
Experience in SaaS platforms, preferably technical platforms
Demonstrated success in achieving customer satisfaction through keeping customer commitments, resolving customer issues, and exceeding expectations
Experience in CRM/CS tools
Strong communication and presentation skills
Excellent written and oral communication skills
Understanding of the Cyber Security space
Good technical aptitude
Proficient with MS Office
Must be detail-oriented, able to task-switch, meet deadlines and operate with minimal supervision
About Black Kite
As a thought leader in a space we're reinventing, Black Kite is paving the way in the cyber rating industry across the globe. At Black Kite, you'll find a disruptive, cutting-edge environment. It's a place where being proactive is rewarded, and each day is more innovative than the last. This drive permeates everything we do – from how we develop our products to engaging with our customers to how we get things done.
One of the best benefits of working with a groundbreaking company like Black Kite is the tremendous impact employees have on the overall product and business. Each person's work directly affects the outcome of the finalized product and the organization's success overall. We are securely backed by some of the savviest investors in the industry; therefore, you get the security of an established organization and, at the same time, get to experience the agility and autonomy of a smaller company.
Reasons You’ll Love Black Kite
Competitive Salary
Company Stock Options
401k Options
Medical, Dental & Vision Coverage
Generous PTO & Holidays
Hybrid work environment with Commuter Benefits
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Customer Success Manager jobs in Boston, MA, United States
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