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Accuity
Philadelphia, PA, United States
United States, Pennsylvania, Philadelphia May 29, 2024 Job Type Full-time Description POSITION SUMMARY: The Manager Client Success will maintain and further develop existing business with current clients and assist in bringing new clients on board. The Client Success Manager will help our clients to better understand the full potential of our produ
Job Source: AccuityAccuity
Philadelphia, PA, United States
United States, Pennsylvania, Philadelphia May 29, 2024 Job Type Full-time Description POSITION SUMMARY: The Director, Client Success is accountable for driving high levels of client satisfaction that promote retention and account growth. The Director, Client Success serves as a trusted advisor between client and Accuity and proactively manages perf
Job Source: Accuityatlanta events & corporate travel consultants
Philadelphia, PA, United States
POSITION: CLIENT SUCCESS MANAGER REPORTING TO: US DIRECTOR OF CLIENT SUCCESS OFFICE LOCATION: REMOTE/ PHL Reed & Mackay delivers service-led corporate travel, people-focused technology, and award-winning event solutions across the globe. As part of the Navan Group, we believe in travel made easy, and in software designed for the people who use
Job Source: atlanta events & corporate travel consultantsInspiroz
Philadelphia, PA, United States
Position Description Position: Client Success Manager Company: Inspiroz Location: Philadelphia, PA (Travel Required to other US Regions) ACS International Resources (ACS) / Inspiroz is seeking a dedicated, detail-oriented Client Success Manager to join our team. The Client Success Manager is a partner who provides high-level guidance and exp
Job Source: InspirozAccuity
Mount Laurel Township, NJ, United States
Description The Director, Client Success is accountable for driving high levels of client satisfaction that promote retention and account growth. The Director, Client Success serves as a trusted advisor between client and Accuity and proactively manages performance both client-facing and internal. Communicating client ROI, establishing success met
Job Source: AccuityDemandLab
Philadelphia, PA, United States
24-02-Client Success Strategist (Fully Remote - North America) 1 week ago Be among the first 25 applicants The Client Success Strategist plays a leading role in developing and managing client relationships, building client trust, and driving client value and success. This individual must be first and foremost a marketer. You will be the pr
Job Source: DemandLabVerisma
Philadelphia, PA, United States
Associate Vice President (AVP), Client Success Summary Of Position The AVP of Strategic Initiatives is focused on the customer, customer retention, customer service, and building customer relationships for the organization. In this role the AVP unites the Sales and Operations teams with a customer-centric vision so that all departments work toget
Job Source: VerismaDemandLab
Philadelphia, PA, United States
The Client Success Strategist plays a leading role in developing and managing client relationships, building client trust, and driving client value and success. This individual must be first and foremost a marketer. You will be the prime point of contact with our clients' marketing leadership so you must be able to bring a deep knowledge of mar
Job Source: DemandLabPhiladelphia, PA, United States
The Client Success Expert is responsible for developing customer relationships that promote retention and loyalty. Works closely with customers to ensure that they are satisfied with the services they receive and to improve upon areas of dissatisfaction.
Responsibilities and Duties
Develop and maintain relationships with a select group of named accounts to ensure campaign success
Serve as a trusted advisor for our clients and be an expert in INFUSEmedia offerings
Collaborate with internal subject matter experts to deliver campaign leads and ensure clients are happy with the outcome
Collaborate with the Sales team from proposal to delivery, including identifying and ensuring delivery options, integrations, and other operational aspects
Create and coordinate account documentation including reports, RFPs, and other recommendations
Accountable for post-sale account management and driving account growth through excellent customer service and delivery, communication and on-boarding
Qualifications
Minimum two years of account management and/or customer success/service experience preferred
Organized, detail-oriented, and able to manage 30+ clients at once
Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision
Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues
Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation
Comfortable using and learning software: MS Office (Excel), custom-built software, CRM, ticketing/tracking systems, etc.
Outstanding written and verbal communication skills, coupled with strong empathy for customers and their success
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Email Alert for Client Success Expert (Remote) jobs in Philadelphia, PA, United States
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