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Information Technology Help Desk

Chicago, IL, United States

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Job Requirements:

ServiceNow Ticketing system or similar system experience

Troubleshooting, Exchange, Active Directory

Some familiarity with Intel-based computers running Windows

Responsibilities:

Phone, email, and chat for technical support

This position is responsible for providing basic desk side technical support (including answering user PC and software questions and providing resolution to issues), maintaining a log through data entry, and prioritizing questions into a call tracking system.

Provide feedback to supervisor on unusual matters and suggest changes to existing products or services to better aide the end user.

Document, track, and monitor the problem to ensure timely resolution.

Develop competence by performing structured work assignments

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