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Compass One Healthcare
Boston, MA, United States
Morrison Healthcare Salary: 70,000 - 75,000 / year based on experience Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training Pay Grade: 13 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kitc
Job Source: Compass One HealthcareKuraray America, Inc.
Somerville, MA, United States
Customer Service Manager - (3262145) Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on th
Job Source: Kuraray America, Inc.Compass Group
Boston, MA, United States
Morrison Healthcare Salary: 70,000 - 75,000 / year based on experience Other Forms of Compensation: Flexible Paid Time off, Benefits, 401K, Training Pay Grade: 13 Morrison Healthcare is a leading national food and nutrition services company exclusively dedicated to serving more than 600 hospitals and healthcare systems. Morrison's hospital kit
Job Source: Compass GroupMass General Brigham Health Plan
Somerville, MA, United States
Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are on the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to
Job Source: Mass General Brigham Health PlanBlank Label
Boston, MA, United States
Who is Blank Label? Blank Label is an upstart men's clothing retailer with stores in Boston, Chicago, D.C., Atlanta, Denver and online. Through our own custom clothing line, our mission is to help men feel comfortable and confident in the clothes they wear. The company's vision is to build a long-standing national clothing brand. The Role Blank
Job Source: Blank LabelCharles River Community Health, Inc.
Boston, MA, United States
**Manager of Customer Service** **Department:** CUSTOMER SERVICE **Office:** Brighton, MA **Manager of Customer Service** **CLASSIFICATION/STATUS:** Exempt, Full Time, Permanent **IMMEDIATE SUPERVISOR**: Associate Director of Primary Care **SUPERVISORY RESPONSIBILITIES**: Customer Service Representatives **WHO YOU ARE:** **YOUR ROLE & IMPACT** As
Job Source: Charles River Community Health, Inc.Reliable Respiratory
Norwood, MA, United States
Equal Opportunity Employer/Disability/Veterans This is an exciting opportunity to join our Team! T his is a full time position, hybrid position, reporting to our Norwood, MA office About Reliable Respiratory Reliable Respiratory is a Durable Medical Equipment (DME) company that provides the highest quality level of service for patients in need o
Job Source: Reliable RespiratoryRandstad
Danvers, MA, United States
Are you an organized, detail-oriented communicator ready to thrive in a fast-paced environment? Our client seeks a Customer Service Account Manager to handle inquiries, process orders, and support our sales team. As a distributor of motion control equipment serving industries like biomedical and robotics, we value excellence and teamwork. If you ha
Job Source: RandstadBoston, MA, United States
** Customer Service Manager US**
* S&M
* Boston, United States
** Customer Service Manager US**
** Job description**
EFFECT Photonics is a leading scale-up company of high-speed optical transceivers for communication networks based on the Photonic Integrated technology. Our teams are made up of enthusiastic and highly skilled colleagues who all share a passion for developing and creating optical transceiver products that will carry the internet of the future. The combination of the high-tech environment and international character of the teams make EFFECT an interesting and challenging working environment.
The Customer Service Manager role will drive all operational tasks within the Sales Operations and execute all Post-Sales related activities. You will help in building positive relationships with our key customers by keeping records of customers interaction, transactions, comments and complains. Open communication with customers is key and you are expected to regularly communicate either via e-mail, phone, online chat, social media or face-to-face. In addition, in this role you need to be able to process orders successfully by reporting, collecting data and verifying while prioritizing the critical needs of the business. You will also help updating internal processes and data bases on orders, backlog, and deliverables.
****Responsibilities****
* Develop and enhance customer engagement plan for the region.
* Implementation and process optimization of Sales tools.
* Handle order processing, order acknowledgement, track delivery, issue RMA numbers.
* Visit vendor portal day to update order status (if applicable).
* Keeping records of customer interactions, transactions, comments, and complaints.
* Preparing internal reporting sheets on Orders, Revenue, backlog etc.
* Verifying the deliveries and invoices.
* Working together with the Field Application Engineer and Sales Managers on various reporting activities.
* Supporting the Region with the end-to-end process for the introduction new products and feature enhancements.
** Job requirements**
********Required knowledge, skills, and abilities********
* Bachelor or Master degree in engineering or economics.
* Must have at least 3 to 5 years of experience working in sales operations and experience with customer communications.
* Good understanding or willingness to learn our products and features.
* Knowledge of, or ability to learn company software (Microsoft Office Suite, Salesforce, Exact Online).
* Good time management and organization skills.
* Attention to detail.
* Problem identification and solving skills to ensure accurate records.
* Methodical approach and great organization skills.
* Creativity, flexibility, and adaptability.
* Great listening skills and empathy.
The Customer Service Manager has a Getting things done attitude, is highly motivated, customer focused and has a hands-on mentality. He/she has stellar communication skills being able to communicate with different departments in the organisation, with technical as non-technical team members.
* Working in an exciting scale-up environment;
* Working on state-of-the-art technology;
* Being part of a very enthusiastic, international, and highly skilled team;
* Develop your own skills and contribute to a company that is in full development;
* A competitive salary;
* And a nice packet of benefits like PTO, 401k, Medical, vision, dental, and so much more!
**For more information regarding this position please send your question to [email protected]
No agencies!**
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Customer Service Manager US jobs in Boston, MA, United States
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