Helpdesk System Administrator - On site (Top Secret Clearance Required)

Colorado Springs, CO, United States

Date Posted:

2024-04-15

Country:

United States of America

Location:

CO505: 720 Irwin Ave, Schriever AFB 720 Irwin Avenue Schriever AFB, Schriever Air Force Base, CO, 80912 USA

Position Role Type:

Onsite

Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers' toughest challenges and to meet the demands of a rapidly evolving global market.

We are seeking a Helpdesk System Administrator to work onsite at Schriever Space Force Base, Colorado Springs CO. Active and transferable U.S. government issued Top Secret clearance is required prior to start date .

Primary Responsibilities:

Specific tasks will include but are not limited to:

This individual will act as the first line of defense for user level interactions and issues.

This position will be primarily supporting users in person, secure phone, email, or instant message (IM).

This position will be customer facing, so refined customer service skill, in addition to IT skills is a must for this position.

Must be comfortable with diagnosing and troubleshooting issues with remote users on a daily basis.

Qualifications/Experience Needed:

The position requires previous experience in system administration. Strong technical skills in the following are required:

Domain account creation (along with restricted security group add abilities) /User password resets, user VDI troubleshooting, application installations and troubleshooting for users, user thin client troubleshooting, work with active directory team and compliance/patching admins to work through updating processes and procedures.

Monitoring dedicated helpdesk phone lines and/or chat capability for servicing various C2BMC-G team requests for assistance.

Route user requests to the appropriate team for service.

3 to 4 years experience with supporting users in an enterprise level system.

Some experience with writing standard operating procedures (SOP) documentation, comfortable with interacting professionally with users and customers in a IT service type setting including via phone, email, IM, and face to face communications.

Experience with installing and troubleshooting windows and Linux applications.

Experience with using a help desk ticketing system (such as Atlassian JIRA) for recording details of work performed and details for future use.

Ability to write and edit technical documentation of processes/procedures in solutions such as Atlassian Confluence

DoD 8570 certification, IAT Level (GSEC, Security+, SCNP, SSCP) or higher.

Typically requires a degree in Science, Technology, Engineering or Mathematics (STEM) unless prohibited by local laws/regulations and minimum 5 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience or in absence of a degree, 9 years of relevant experience.

Active and transferable U.S. government issued Top Secret clearance is required prior to start date. Must have eligibility for SCI and SAP.

U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance.

Preferred Qualifications:

Windows 10/11 administrative experience in an enterprise environment.

RedHat 7/8/9 administrative experience in an enterprise environment, Microsoft Active Directory for tasks such as creating/modifying users, hands on experience with DoD integration processes, Agile and DevOps methodologies and automated test tools.

Knowledge/expertise in the C2BMC concept of operations and user interface.

Experience writing installation manuals. Must be able to write clear, concise system installation and configuration instructions.

Good communication skills with the ability to establish and maintain good working relationships with software developers, system administrators, and analysis and test engineers.

Mission Systems:

Do you want to be a part of something bigger? A team whose impact stretches across the world, and even beyond? At Collins Aerospace, our Mission Systems team helps civilian, military and government customers complete their most complex missions - whatever and wherever they may be. Our customers depend on us for intelligent and secure communications, missionized systems for specialized aircraft and spacecraft and collaborative space solutions. By joining our team, you'll have your own critical part to play in ensuring our customer succeeds today while anticipating their needs for tomorrow. Are you up for the challenge? Join our mission today.

Diversity drives innovation; inclusion drives success . We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.

WE ARE REDEFINING AEROSPACE.

*Please ensure the role type (defined below) is appropriate for your needs before applying to this role.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

Regardless of your role type, collaboration and innovation are critical to our business and all employees will have access to digital tools so they can work with colleagues around the world - and access to Collins sites when their work requires in-person meetings.

At Collins, the paths we pave together lead to limitless possibility. And the bonds we form - with our customers and with each otherpropel us all higher, again and again.

Apply now and be part of the team that's redefining aerospace, every day.

Employee Referral Eligible

The salary range for this role is 77,000 USD - 163,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.

Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.

Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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