Account Supervisor, Retail
New York, NY, United States
Overview:
We are looking for an Account Supervisor, Retail to join our team!
Are you looking for the opportunity to be a communications all-star and rack up some Cannes Lions while you’re at it? Read on.
About the Job:
We’re in need of someone with a positive, hustler spirit to work on our retail clients. Every day we break through with high-impact, sassy-and-smart activations that are groundbreaking and innovative, driving sales and enhancing brand reputation.
So, do you want to be a part of that? Do you see yourself leading a team of smart, creative folks who come to work with a smile each and every day? Do you like surrounding yourself with people who genuinely care about and enjoy working with each other? Yes, yes and YES? Then stop reading this and start applying for this job because it sounds like we’ll pair quite nicely!
An Account Supervisor must be able to manage the teams and budgets on sizable accounts with responsibility for quality of account service, incremental growth and employee development. You must be able to multitask efficiently and have excellent communication, writing, editing, social/media relations skills, able to spot trends, and apply various measurement tools on the accounts you manage.
Responsibilities:
Act as primary contact to clients, continually fostering client-agency relationship to build trust and become a valuable resource to clients
Provide strategic guidance to clients on an ongoing basis; anticipate and address clients’ needs
Troubleshoot client problems as they arise; seek senior management input whenever appropriate
Motivate team members by promptly reviewing work and providing constructive feedback; encourage team to take advantage of training and development opportunities
Represent agency and work in client integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration
Lead account team(s) in working effectively and in the best interest of client(s)
Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
Strive to develop the best communication and presentation skills possible to effectively articulate ideas to clients, colleagues and others
Manage account financials including budget allocation and control, client billing, supplier invoicing and purchase orders; ensure team billability and account profitability
Work with account team(s) to build incremental business
Communicate account status to agency management regularly
Participate in new business programming and presentations
Qualifications:
Any combination of education and experience providing the required skills and knowledge for successful performance would qualify. Typical qualifications would be equivalent to:
Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred. Master’s degree in a communications field desirable
Minimum of 5 years of large agency and/or public relations experience, ideally within the Retail, QSR or Food space
Demonstrated record in building strong client relationships and delivering programs that exceeded anticipated results
Proven track record in growing business
Demonstrated experience as a team leader and “culture bearer”
Direct experience in building and managing teams and interfacing with integrated agency teams
The salary range for this position is $78,000 to $90,000. The salary of the finalist selected for this role will be based on a variety of factors, including but not limited to, education, years of experience, past training, skills and abilities of applicant, internal equity and local geographic market data. A range of medical, dental, vision, 401(k) matching, paid time off, and/or other benefits also are available. Employees from diverse or underrepresented backgrounds are encouraged to apply.
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