Sr. UX Researcher, Device Design Group

Seattle, WA, United States

Job ID: 2581844 | Amazon.com Services LLC

Amazon’s Device Design Group has launched revolutionary products like Echo, Fire TV, Alexa Communications, and more. Within DDG, the DDG UX Research (UXR) team enables Amazon’s Devices and Alexa business to make informed decisions based on sound mixed-method research. We are looking for an experienced and motivated Senior UX Researcher to join our growing team of mixed-methods researchers, and raise the bar on how we gather and apply customer insights at Amazon. If you are passionate about developing and applying research methods to answer challenging questions, enjoy collaborating closely with a diverse set of highly skilled cross-functional partners, and like seeing your efforts translated into real world impact, we want you on our team.

Key job responsibilities

- Use your knowledge of behavioral science research methods and experimental design to lead research initiatives that align to and inform business strategy and goals.

- Use your communication, presentation, interpersonal, and analytical skills to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization.

- Help product teams and leadership determine the right research questions to ask.

- Define and execute (and, as necessary, invent) research methods appropriate to the questions at hand, including but not limited to field research, surveys, lab studies, remote testing, and A-B tests.

- Provide focused, insightful, and actionable findings by quickly and thoroughly analyzing a wide range of primary and secondary data types.

- Translate insights into measurable customer experience outcomes aligned to business goals.

- Work with design, product management, engineering, and marketing partners to develop innovative end-to-end solutions that address top outcomes. Iteratively design and test these solutions until outcomes are achieved or hypotheses are proven wrong.

- Advance the development of insight-based knowledge management frameworks used to drive decision-making and prioritization of investments.

A day in the life

- The successful candidate will be nimble, creative, and have a pragmatic approach to product/design user research.

- Define and build strong heuristic user research frameworks for the design team to leverage.

- Provide world-class expertise to the UX Research team and raise the UX research bar with regard to mix of methods based on research questions, timeline and resourcing.

- The Senior UX Researcher will work on overlapping projects, so strong organizational skills with the ability to multi-task are critical.

About the team

The Amazon Devices and Services Design Group (DDG) is a multidisciplinary design team that is responsible for the UX of Echo Family Devices, Alexa Mobile, Fire TV, Fire Tablets and more. DDG’s mission is to bring to life delightful, easy-to-use, and high value experiences for our customers.

We are open to hiring candidates to work out of one of the following locations:

Seattle, WA, USA

BASIC QUALIFICATIONS - 7+ years of experience conducting UX research in a consumer-facing product development environment

- BS in Cognitive or Experimental Psychology, Human Factors or similar.

- Experience with experimental design, ethnographic techniques, contextual inquiry, user-insight generation, and related methodologies with demonstrated results.

PREFERRED QUALIFICATIONS - MA/MS in Experimental Psychology, Cognitive Psychology, Social Psychology, Human Factors, Human Computer Interaction, Behavioral Economics, or a related field.

- A portfolio that demonstrates past work experience and deliverables (e.g., how your research informed decision-making, ideally in the digital products and services industry)

- Excellent command of generative user research methodologies

- Passion for understanding the latest learnings and innovations in behavioral science, research methods, and UX design and applying these to your work

- Strategic, business-building approach to research with a passion for translating data into bottom-line impact.

- Comfortable with a high degree of ambiguity.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $121,800/year in our lowest geographic market up to $226,500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.

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Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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