RAPP Support Associate

Fort Worth, TX, United States

For over 50 years, MHMR has provided community-based services for youth and adults with intellectual and developmental disabilities (IDD), mental health conditions, and substance use disorders, as well as babies and young children with developmental delays. MHMR employees use a person-centered approach to fulfill the mission: We Change Lives! Using innovative approaches, MHMR partners with community organizations to provide services and a hopeful future.

Category: Indirect - Administrative/Clerical/Customer Service

Pay is determined by relevant experience, work history, education and internal equities. As part of our Diversity, Equity, and Inclusion practices, MHMR offers the maximum compensation for candidates based on their experience, education and internal equities of the agency. This practice removes biases in compensation and assist hires and/or promotions on pay equity in their appropriate position(s) at MHMR.

I) Job Purpose

The RAPP Support Specialist will provide comprehensive support to the operations of the Project RAPP/TCAT clinic. All duties will relate to one or all the designated areas of clinic business operations.

II) Essential Functions

A) Verify and update registrations before scheduling appointments, coordinating with relevant staff for individual care needs.

B) Schedule appointments accurately and promptly using designated data entry systems.

C) Manage MD assignments and update medical information in data entry systems as necessary.

D) Input and maintain medical records, discharges, service details, and diagnoses in relevant data systems.

E) Clear outdated Managed Planned Events from records.

F) Provide professional and helpful telephone assistance to enhance customer service.

G) Efficiently check individuals in and out for appointments with courtesy and professionalism, collecting insurance card copies during each visit.

H) Handle medication refill/problem calls, directing them to medical staff.

I) Manage mail, faxes, and routing tasks.

J) Conduct reminder calls for upcoming appointments.

K) Perform clinic EHR maintenance duties including scanning documents and managing release of information processes.

L) Organize and file patient information accurately within the EHR system.

M) Record daily work hours, approve timecards, and submit Travel Logs as necessary.

N) Conduct vital sign assessments as required.

O) Review, process, and address applicable reports in data systems, ensuring accuracy and completeness.

P) Performance standards are performed as applicable with MHMR’s We CARE values “We Connect People in Our Community. We Provide Access to Services. We Link People to Resources. We Empower People.”

Q) Performs other job duties or responsibilities as requested or assigned.

III) Knowledge of Laws, Regulations, Policies/Procedures, Skills, and Abilities

A) Community Standards

B) Letter Formats, Computer usage, office equipment

C) Maintain confidential files and matters.

D) HIPPA

E) Ability to independently plan and organize work.

F) Ability to establish and maintain working relationships with staff, Patients, and providers.

G) Ability to understand and carry out verbal and written instructions.

H) Ability to produce quality work in stressful situations.

I) Ability to type and perform 10 Key operation.

J) Knowledge of database applications

IV) Internal & External Customer Service

A) This position requires extensive internal and external contacts. The employee will accomplish this with advanced written and verbal skills.

V) Travel

A) Adhere to MHMR Mileage and Travel reimbursement policy and any other aspect regarding travel.

A) Minimum Education: High School Diploma/GED

B) Defined Education: None

C) Preferences: None

D) Substitutions: None

F) Defined Experience: None

G) License/Certifications: Valid Texas Driver’s License

H) Special Courses: None

I) Supervisory Experience: None

VIII) Agency Requirements

A) All staff are required to participate in agency Emergency Preparedness and Environmental Safety programs and may be assigned by their department as a key/essential staff level function during critical events or for the purpose of sustaining business continuity.

B) This position may require temporary or permanent re-assignment to any MHMR Tarrant facility as determined by program needs and/or the Division/Director.

C) Assigned work hours may change as the needs of the agency change.

D) The Functional Title of this position may change as the needs of the agency change.

E) All work will be completed within the scheduled work hours. All non-exempt (hourly) employees are expected to clock in and clock out for each work shift, no work should be done off the clock.

F) MHMR reserves the right to change, add to or eliminate positions as it deems appropriate.

G) Employment is at will, as well as agency needs may change.

H) Agency dress code is to be followed at all times.

I) Physical on-site presence, including regular attendance and punctuality, is an essential function of this position. Any changes or adjustments to your assigned work schedule or shift hours must be approved by your supervisor in advance.

Lifting requirements 25-50#

Our total rewards program offers benefits* to full time employees beginning 1st of the month following hire date including but not limited to:

• Comprehensive healthcare options (Medical, Dental, and Vision)

• Life insurance and additional supplemental accident and hospitalization plans

• 401a match and 457 deferred compensation plans

• Paid vacation and holidays; varied flexible work environment locations

• Student Loan Forgiveness

• Professional development programs and training

Insurance eligibility:

• Full time employees begin 1st of the month following hire date

• Market driven positions (full time or part time) begin immediately after hire date

• Select part time market driven positions are eligible for most insurance plans

• Substitute status jobs are not eligible for benefits

Additional Information

*MHMR of Tarrant County (“MHMR”) and its affiliates and subsidiaries have an internal recruiting department. MHMR may supplement that internal capability from time to time with assistance from temporary staffing agencies, placement services, and professional recruiters herein after referred to collectively as “Recruiters"). Recruiters are hereby specifically directed NOT to contact MHMR employees directly in an attempt to present candidates – MHMR recruiting team or other authorized MHMR personnel must present ALL candidates to hiring managers. For more information please visit our website  www.mhmrtc.org

MHMR is an equal opportunity employer. MHMR prohibits employment discrimination based on race, color, religion, sex, national origin, age, covered veteran status, disability, sexual orientation, trans-gender, gender expression, gender identity or any legally protected characteristic.

U. S. Patents 7,080,057; 7,310,626; 7,558,767; 7,562,059; 7,472,097; 7,606,778; 8,086,558 and 8,046,251.

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