Staff Storage Engineer

San Diego, CA, United States

Company Description At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.

With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

Job Description This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.

Team

The Cloud Infrastructure Storage team works with some of the most innovative and advanced storage technologies in the business, delivering world-class service for both internal teams and external customers.  We are a very collaborative and inclusive team where individuals strong on aptitude and attitude will have an opportunity to grow their professional careers. We provide competitive compensation, generous benefits, and a professional, open, and relaxed work atmosphere.

Role

As a Staff Storage Engineer within Cloud Infrastructure Storage, you will work with a technically diverse team of storage engineers. You and your team will build, maintain, and ensure the scale, performance and reliability of the storage fleet meets and exceeds requirements.

What you get to do in this role:

Help develop cloud infrastructure storage services, and automation tools that are specified, documented, and testable.

Collaborate with the build of orchestration workflows by leveraging features of the ServiceNow platform.

Write test plans and test automation for cloud infrastructure storage.

Deploy new storage systems and manage a worldwide fleet of storage arrays.

Manage and resolve challenging break/fix storage cases with and for ServiceNow partners.

Ensure that all storage capacity, reliability, and performance needs can be met, and on schedule.

Collaborate with multiple different technical teams, including storage vendor support teams, to resolve issues and create new efficiencies.

Create and/or refine existing processes and procedures to improve efficiencies within the environment.

Continually learn new cloud and storage technologies as they are introduced into the environment.

Qualifications To be successful in this role you have:

6+ years of relevant experience.

Good understanding and experience with S3-compatible object storage, block storage using NVMeoF (RoCE, TCP), and network attached storage using NFSv3/v4.

Good understanding of enterprise class storage hardware (e.g. Dell, Pure, HP, NetApp etc.)

Have a good understanding of deduplication and compression techniques.

Expertise with the provisioning lifecycle of storage resources: volume, NFS export, S3 bucket.

Strong experience with Red Hat Linux, CentOS, and comfortable operating at the command line.

Comfortable with Virtualization – specifically VMware ESXi.

Broad knowledge of Flash Storage solutions.

Working knowledge of networking/server architecture and hardware.

Experience with a programming language, such as Python and version control systems like Git.

Experience with Linux shell scripting using Bash.

Knowledge of configuration management systems, e.g. Ansible, Puppet.

Understanding of how to develop dashboards and reports using Grafana and Splunk.

Good understanding of capacity planning.

Experience working in a multi-team enterprise service delivery environment.

Team-first mentality; Involve others to accomplish personal and group goals.

Proven ability to function independently in ambiguous situations with a record of success.

Process oriented and experienced in process development.

Strong analytical skills with the ability to multi-task several unrelated issues.

The ability to write clear and concise documentation with particular emphasis on technical processes and standards.

Proven ability to work with cross-functional teams on highly-technical, multi-disciplined projects.

Excellent communication, customer focus, problem solving, conflict management, time management and interpersonal skills required.

A focus on constant learning and improving technical and personal skillsets.

Operate with a drive and a passion to figure things out.

GCS-23

For positions in California (outside of the Bay Area), we offer a base pay of $123,800 - $216,500, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

Additional Information ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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