Manager of Strategic Relationship Management

Columbus, OH, United States

American Express Global Business Travel Manager of Strategic Relationship Management Oklahoma City , Oklahoma Apply Now Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

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This position is a strategic leader at American Express Global Business Travel, reporting/supporting to the Director of Client Management in owning the client relationship. This person is responsible for managing the execution of our client servicing strategy. In this role, you will be an innovative leader, strategic problem solver with a focus on analytics, operations, program optimization and building strong partnerships.

What You’ll Do

Develop strong partnership with the client.

Works closely with the Director of Global Operations.

Employ a consultative approach in driving partnership value for the client and Amex GBT.

Navigate within Amex GBT to drive value to the client

Differentiating and reinforcing Amex GBT’s value on a consistent basis through a comprehensive understanding of the industry and the market, synthesizing competitive intelligence to understand future implications for clients, and proactively communicating trends, innovations, and standard processes to internal partners and leadership.

Deliver differentiated value to the client which leads to client satisfaction and retention.

Proactively recognize risks to the partnership, identify an action plan, and proactively coordinate mitigating actions with other Amex GBT internal partners.

Positively influencing the key client decision makers through effective communication and strategic guidance.

Collaborates with client to develop and administer both long-term and short-term operations business and/or project plans and critical initiatives.

Lead annual/quarterly business reviews.

What We’re Looking For

5-10 years account/client management – travel industry experience preferred

Extensive customer/client facing experience globally

Strong business and financial skill and the proven ability to get results and achieve targets are required.

Strong influencing and consultative skills and change management ability and strategic account planning experience

Ability to identify business opportunities and take proactive approach

Optimize customer experience and bringing value

Demonstrated ability to deliver a data-driven, analytical approach to the client’s travel program in a consultative manner as the subject matter expert.

Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.

Organized, disciplined and responsive approach

Location

United States - Virtual Location

The US national annual base salary range for this position is from $70,000 to $140,000. The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate’s relevant experience, skills, knowledge, and work location.

In addition to base salary, this role is eligible for our Annual Incentive Award plan, which rewards participants based on company and individual performance. For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.

Benefits at a glance (https://explorer.amexglobalbusinesstravel.com/rs/346-POJ-129/images/GBT_2023BenefitsAtAGlance_Without_Rates_Final.pdf)

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and more.

Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

Develop the skills you want when the time is right for you, with global tuition assistance, access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

We strive to champion Diversity, Equity, and Inclusion in every aspect of our business at GBT. You can connect with colleagues through our global Inclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

Wellbeing resources to support mental and emotional health for you and your immediate family.

And much more!

All qualified applicants will receive equal consideration for employment without regard to age, gender identity (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, race, color, religion, creed, national origin, disability, veteran status, citizenship or marital status. It is our policy to maintain an equal-opportunity environment free from intimidation, harassment or bias for our candidates, colleagues, clients and suppliers.

We are committed to providing reasonable accommodation to individuals with disabilities. Please, let your recruiter know if you need an accommodation at any point during the hiring process. For more details, please consult GBT Recruitment Privacy Statement (https://www.amexglobalbusinesstravel.com/gbt-recruitment-privacy-statement/) .

What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!

Click Here to Learn More (https://www.amexglobalbusinesstravel.com/careers/)

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