Customer Service Representative
Boston, MA, United States
Our client is seeking a dedicated customer service representative to join their team. You will be a key player in delivering outstanding customer service as a liaison between customers and the company. They have a 5-day work week; enjoy Saturday and Sunday off!! We have an immediate opening and provide on-the-job training.
What you’ll be doing:
Assist customers by answering questions about accounts, procedures, and services by telephone or email.
Provide excellent customer service to both customers and staff.
Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
Partner with and provide administrative support to the Sales Department.
Perform basic data entry and other administrative duties.
What we’re looking for:
2 years of Customer Service experience in an administrative setting is preferred.
Prior Accounts Receivable experience is highly encouraged.
High School diploma or GED equivalent is recommended.
Verbal & written communication skills: professional telephone and email etiquette.
Essential skills: active listener, responsive, and personable.
Computer skills: proficient knowledge of Microsoft Office products (i.e. Outlook, Excel, Word, TEAMS, etc)
Time management and organizational skills with attention to detail.
A collaborative, team-player capable of working independently.
Problem solver in a dynamic environment.
Comfortable performing basic mathematical skills (i.e. adding, subtracting, multiplying, dividing, etc.)
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