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Sparks Group
Manassas, VA, United States
Job Summary/Company : Sparks Group has partnered with a non-profit global biological resource center in Northern VA, that is seeking a qualified Technical Customer Service Specialist. This is for a one year contract opportunity with an immediate start date. The ideal candidate for this role has 2+ years of foundational laboratory skills, customer f
Job Source: Sparks GroupPeraton
Sterling, VA, United States
Responsibilities Peraton is seeking a Customer Support Specialist (Technical) to join our team of qualified and diverse individuals. The Customer Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program prov
Job Source: PeratonARServices
Falls Church, VA, United States
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a)
Job Source: ARServicesARServices Limited
Falls Church, VA, United States
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Job Source: ARServices LimitedARServices
Falls Church
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Job Source: ARServicesApple
Fairfax, VA, United States
Summary Posted: May 14, 2024 Role Number: 114438201 Do you love how it feels to help others? After customers purchase our products, you're the one who helps them get more out of their new Apple technology. Your day in the Apple Store is filled with a range of focused support and service tasks. Whether you're helping customers get started with th
Job Source: AppleHome Paramount Pest Control
Hamilton, VA, United States
Pest Control Entomologist/Technical Specialist Home Paramount Pest Control is seeking a Pest Control Entomologist/Technical Specialist to provide training and operational support services to our field offices in the Southern MD, and Northern, VA territories. A Pest Control Entomologist/Technical Specialist's duties include, but are not limi
Job Source: Home Paramount Pest ControlARServices
Falls Church, VA, United States
Discover a career of innovation and impact at ARServices, Limited (ARServices). With decades of excellence in tackling complex challenges in defense, security, and national intelligence, we're leading the way forward. Join our dynamic team of experts, where Agility, Reliability, and Success are not just values but a way of life. As a graduated 8(a)
Job Source: ARServicesSterling, VA, United States
Responsibilities:
Peraton is seeking a Customer Support Specialist (Technical) to join our team of qualified and diverse individuals. The Customer Support Specialist will be a member of the Department of State (DOS) Consular Affairs Enterprise Infrastructure Operations (CAEIO) Program for the Bureau of Consular Affairs (CA). The CAEIO Program provides IT Operations and Maintenance to modernize the legacy networks, applications, and databases supporting CA services globally.
Responsibilities
As a Customer Support Specialist, you will deliver customer satisfaction by resolving technical issues and meeting end-users' needs. Here are some of the primary responsibilities you will have as a Customer Support Specialist:
Provide remote phone, email and chat troubleshooting support for application, desktop, network, and mobile device issues (incidents), and customer requests (for example, password resets).
Make outboard service calls to potential customers.
Record all information accurately in the CRM ticketing tool.
Resolve issues using the Knowledgebase.
Escalate tickets promptly to appropriate support teams by assigning proper ticket priority and verifying customer names, contact information, location, issue, device impacted, error codes, and attaching screen shots.
Work in one or multiple work queues over various customer contact channels.
When new solutions are derived to resolve issues, provide documentation to Service Desk leadership and Knowledge Managers to have new Knowledgebase articles created.
Ensure compliance with all government policies, procedures and timelines for ticket escalation and resolution.
Collaborate with Customer Support team colleagues and other members of the CAEIO team.
Demonstrate flexibility and eagerness to take on challenges by performing tasks not listed above.
Qualifications:
Basic Qualifications
U.S. Citizenship and an active SECRET Government Security Clearance.
1 to 3 years of help desk/service desk experience.
Ability to accurately document ticketing information with minimal errors and/or rework.
Ability to work independently, achieve productivity goals, and manage ones time.
Strong written and verbal communication skills.
Attention to detail and a can-do attitude.
Must be able to work on site and weekends on a rotating schedule.
Desired Qualifications
Comp TIA A+ Certification
ITILv3 or ITILv4 Foundation Certification
Microsoft IT Support Certification or HDI SCR
Experience using Remedy or ServiceNow CRM
Experience supporting the Department of State IT environment.
Education and Experience: High school diploma (or equivalent) and six years of experience; Bachelor's degree and 2-4 years of experience; Master's degree and 0-2 years of experience.
Core Work Schedule: Flexible scheduling/ 24x7 support
Work Location: 44873 Falcon Place, Suite 150, Sterling, Virginia 20166
Peraton Overview:
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day, our employees do the cant be done by solving the most daunting challenges facing our customers. Visit peraton.com to learn how were keeping people around the world safe and secure.
Target Salary Range:
$51,000 - $82,000. This represents the typical salary range for this position based on experience and other factors.
EEO:
An Equal Opportunity Employer including Disability/Veteran.
Customer Technical Specialist jobs in Sterling, VA, United States
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