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Electriphi Inc
Dallas, TX, United States
Electriphi was founded in 2018 and is headquartered in Palo Alto California. The company provides software solutions with the singular focus of enabling the transition to zero-emission vehicles across heavy, medium, and light-duty fleets in public as well as private segments. Electriphi was acquired in June of 2021 by Ford Motor Company and now op
Job Source: Electriphi IncCambium Learning Group
Dallas, TX, United States
Thank you for sharing your interests! Here at Cambium, we are always looking for passionate, talented people to join the team. If you have searched our current openings and haven't been able to find a position that fits, we'd still love to hear from you! Please take a look at the below and fill out an application here. As soon as we have a similar
Job Source: Cambium Learning GroupCanary Technologies
Dallas, TX, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies
Job Source: Canary TechnologiesKeepit
Dallas, TX, United States
How would you foster strong and trustworthy relationships with our valued customers to drive sustained growth? Keepit is looking for a Customer Success Manager to join our Customer Success team in Dallas, US. We are growing fast as a company, and we are set on using our momentum to bring our SaaS cloud-based backup services to a global audience. We
Job Source: KeepitSapience Analytics
Plano, TX, United States
Company Description Sapience Analytics is a SaaS software provider focused on providing world class Workplace Analytics to companies around the world. Sapience is the complete People Analytics solution. Most People Analytics solutions focus on understating work patterns either by collecting data from external sources, for partial work activity, fr
Job Source: Sapience AnalyticsOpenGov
Plano, TX, United States
OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government. By bringing the OpenGov Cloud to our nation's state and local government, we're transforming communities so they can thrive! Imagine yourself being able to help small business owners open their doors faster, ensuring our tax do
Job Source: OpenGovCanary Technologies
Dallas, TX, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies
Job Source: Canary TechnologiesGlobal Payments
Plano, TX, United States
Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazin
Job Source: Global PaymentsDallas, TX, United States
Canary Technologies is a fast-growing enterprise hospitality technology company that provides hotels with innovative solutions to drive efficiency and enhance the guest experience. Our core solutions get rid of antiquated technology in hotels. With backing from some of the top investors in Silicon Valley, including Y Combinator, Canary Technologies is trusted by thousands worldwide and serves some of the world's largest and most iconic hotel brands.
About You
We are looking for a highly motivated individual that can take on an array of responsibilities at a fast growing company. This individual will join as Canary's first Customer Success Manager (CSM), primarily responsible for post-sale interactions with customers.
At Canary, this function encompasses customer on-boarding, customer success operations, and account administration. Customer Success is a critical component of Canary's team as you will serve as the key advocate for clients, and help build the playbook for future CSMs at Canary. The ideal candidate is someone with at least 2-5 years of experience at technology companies, and is an energetic self-starter who is eager to get his or her hands dirty while building this function. It is someone who is a self-starter, detail oriented, and open to taking on real responsibility.
Responsibilities
Understand the Canary product, as it is today and vision, to articulate value proposition clearly and effectively
Develop and improve current on-boarding processes to drive efficiency
Develop customer success processes, systems, and operations to ensure accurate tracking of customer data and health.
Interact with existing customers to identify pain-points, further business opportunities, and product ideas to ensure customer success; effectively communicate these items to the sales and product team to help direct the roadmap of the company
Manage all aspects of client on-boarding, including gathering information from customers, conducting webinar trainings and initial account setup
Skills
Ability to think on your feet and manage client questions and concerns
Comfortable working in a constantly changing environment
Ability to solve problems and develop scalable processes
Candidate will be detail oriented and meticulous in his/her organization and ruthless about time-management
Ability to pick up tasks quickly without much guidance in getting started
Candidate will be able to take feedback and adapt quickly
Ability to seize opportunities and open new doors for yourself and the company
Strong communication abilities
Confident and charismatic
Comfortable with technology
Experience
BA/BS
Prior SAAS experience
Minimum 2+ years of work experience
Prior experience in software and/or hospitality (preferred but not required)
Beneifts
Health Care Plan (Medical, Dental and Vision)
Paid Time Off (Vacation, Sick & Public Holidays) and Canary Days
Stock Option Plan
Flexibility to visit and travel to our offices (SF or NY)
Paid Parental Leave
Discount on Canary hotels
A diverse, world-wide team
We also work hard to ensure Canary is a fun and exciting place to work. How do we do this?
First off, we've added Canary Days to the calendar as company holidays to ensure that the team has time to recharge. Whether that means having an extended weekend each month or making sure there are sufficient breaks incorporated into the team's busy workweek, we want everyone to get the rest they deserve!
Second, we have a list clubs and perks listed below that create space for us to hang out:
Self Improvement Club: We meet each month and share our personal goals for the month. We are able to expense $75 towards any purchases that helped us achieve these goals.
Fireside Chat: We meet each month to discuss a wide range of issues. This group was started focused on women's issues and has expanded in scope over the last several months.
$50 to stay at any hotel that uses Canary Check-in
Book a trip at one of the hotels that has Canary Checkin, stay there, leave a review on TripAdvisor/Google and get a $50 reimbursement!
$500 travel reimbursement : We offer you the chance to visit our offices in New York, San Francisco or Dallas by providing a travel stipend. Spend at least three days working with the team in either hub, and use the rest of your time exploring a new city!
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Email Alert for Customer Success Manager jobs in Dallas, TX, United States
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Please refresh the page and try again.
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Get ready to discover your next great opportunity.