IT Support Specialist

Vancouver, WA, United States

JH Kelly is looking for a new Team Member

to join our Corporate Information Technology Team!

IT Support Specialist - Vancouver/Portland

JH Kelly, LLC is a fourth generation, family-owned regional construction company in its 100th year with offices in Vancouver, Longview, Seattle, Bellingham, Washington and Milwaukie, Oregon. We provide services to a commercial and heavy industrial client base and are recognized as an industry leader.

Our exceptional team is made up of talented individuals whose ability to plan and execute challenging projects has resulted in a loyal customer following and national safety & quality control awards. Our integrated project approach includes self-performing concrete placement, steel erection, carpentry, equipment setting, millwrighting, plumbing, pipefitting, sheet metal, electrical & instrumentation services and servicing the completed building.

JH Kelly is a great place to work with a fun, dynamic and family-oriented environment. We offer an excellent benefit package and competitive wages. Learn more about us at www.jhkelly.com

Summary:

JH Kelly, LLC is seeking a highly skilled and motivated IT Support Technician to join our expanding IT Group. The IT Support Technician will play a crucial role in maintaining and supporting our help desk, network and systems, and iOS mobile devices. This position requires proficiency in Meraki Networking and Active Directory, as well as 5 years or more experience in Tier I/Tier II support. The successful candidate will possess advanced troubleshooting and problem-solving skills, strong knowledge of BIOS, operating system loading, software installation, registry editing, and expertise in O365. Effective communication methods, customer service mindset, and a thirst for learning are essential. Familiarity with construction industry software such as Vista by Viewpoint, MS Project, Procore, BIM 360, Revit, and Stratus will be considered a plus.

Primary Duties and Responsibilities :

Help Desk Support and Troubleshooting:

Provide timely and effective in-person support to end-users, addressing hardware, software, and network issues.

Respond to support tickets and inquiries, diagnose problems, and resolve technical issues in a professional manner.

Utilize advanced troubleshooting skills to identify and resolve complex technical problems efficiently.

Document support activities, solutions, and troubleshooting steps for future reference.

Network and System Maintenance:

Deploy, maintain, and decommission the organization's network infrastructure including connected Jobsites.

Perform routine network maintenance tasks, such as configuring switches, routers, and firewalls.

Monitor network performance, identify potential bottlenecks, and propose improvements.

Collaborate with team members to ensure network security, data backups, and disaster recovery procedures are in place and functioning effectively.

Active Directory and Okta Administration:

Manage user accounts, groups, and security settings in Active Directory.

Administer Okta for multi-factor authentication (MFA) and user provisioning/deprovisioning.

Ensure proper access controls and permissions are in place and adhere to security policies.

Troubleshoot authentication and authorization issues and provide resolutions.

Software and Hardware Support:

Assist with BIOS and operating system loading, software installation, and registry editing.

Troubleshoot software compatibility and configuration issues, resolving them promptly.

Provide support for Microsoft Office 365 applications and related services.

Support iOS mobile devices, including MDM setup, configuration, and troubleshooting.

Communication and Documentation:

Effectively communicate technical information to non-technical users in a clear and concise manner.

Follow up with users to ensure successful resolution of support tickets and user satisfaction.

Maintain accurate documentation of systems, procedures, and configurations.

Keep up to date with industry trends, emerging technologies, and best practices.

Education/Experience:

Bachelor's degree in Information Technology, Computer Science, or related field (preferred).

Minimum of 5 years of experience in Tier I/Tier II support in an IT environment.

Strong knowledge and experience with Meraki Networking.

Proficiency in Active Directory and Okta administration, including MFA and user provisioning.

Advanced troubleshooting and problem-solving skills.

Strong understanding of BIOS, operating system loading, software installation, and registry editing.

Experience with Microsoft Office 365 and related services.

Excellent attention to detail, time management, with good-to-great interpersonal skills

Ability to travel regionally for short durations

Familiarity with construction industry software and tools is a plus.

Requirements:

Effective communication skills with a customer-oriented approach.

Ability to work independently and collaborate effectively within a team.

Thirst for learning and keeping up with the latest technologies and industry trends.

Personal attributes which include emotional Intelligence, empathy, and likeability

Demonstrated ability to work autonomously, self-motivated with little need for direct supervision

Salary Range: $32-$38 per hour, non-exempt (OT eligible)

Annual Discretionary Performance Bonuses

401K Profit Sharing

401K - 50% company match of first 6% of employee contributions

Medical/Vision/Rx – Dental/Ortho for employee and dependents - JH Kelly pays 87.5% of total premiums employee & family members

Paid Vacation and Holidays

Life Insurance, AD & D, STD & LTD - paid 100% by JH Kelly

Equal Opportunity Employer, including disabled and veterans.

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