Customer Support Manager
Fort Worth, TX, United States
Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.
The Customer Support Manager provides advice and assistance to customers in order to ensure satisfaction with regard to vehicle performance for New and Pre-Owned coach in the South-Central part of the US.
Responsibilities
Setting service priorities in the territory
Implementing action plans aimed at ensuring customer satisfaction
Diagnose vehicle performance problems and carry out the necessary repairs or recommend alternate solutions
Coordinate various activities with outside suppliers to efficiently synchronize vehicle repair
Implement and coordinate various after-sale service or warranty programs;
Provide information to help the company measure results and assess risks of work plans within the territory
Organize training or coaching activities, on an occasional basis, to help customers become self-sufficient in resolving some of their mechanical problems
Achieve a balance between customer expectations, internal company procedures and other priorities in the department
Keep up-to-date on technical developments to provide customers with the best possible information
Working in a team approach with Coach Sales Parts Sales and the network locations
Critical Competencies
Safeguard organizational and personal information confidentially
Respect and enforce the policies, rules and values of the company
Contribute to the attainment of company objectives through efficient use of resources
Foster teamwork and improved communication
Develop personal and professional skills
Act as a worthy representative of Prevost at all times
Fluent Spanish and English speaking
Education And Experience
Minimum of 5 years experience in related field
Minimum of 5 years in fleet management - Preferred but not required
Diploma in automotive mechanics or other related field
Physical Requirements
Stand for long periods of time during work hours
Bend and stoop for long periods of time during the day
Grip, grasp, or twist using hands and wrists regularly during work hours
Work a shift of 12 hours or more, if required
Reach overhead with 50 pound loads, if required, and regularly during work hours
Understand hazardous communication and safety information
Travel extensively by car, airplane, and/or motorcoach, drive a car or motorcoach, with the ability to obtain a Commercial Driver’s License for the latter
We value your data privacy and therefore do not accept applications via mail.
Who We Are And What We Believe In
Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.
Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.
At Volvo Buses you join one of the world’s leading providers of sustainable people transport solutions. What we do affects millions of people around the world: passengers, drivers, customers; in fact, entire cities and countries. This job gives you the opportunity to work with the future of people transportation and infrastructure. We have a strong culture of working together to help each other, sharing knowledge and experience. Together, we shape the world we want to live in.
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