Virtual CIO
Chicago, IL, United States
Impact is hiring a Virtual CIO for our Nationally ranked Best and Brightest Workplace!
A vCIO or Virtual CIO serves as an organization’s Chief Information Officer and more. A vCIO owns the post-sales side of the Managed IT client lifecycle including but not limited to: Client onboarding, project management, client maintenance, training, budgeting, RoadMap planning, the Periodic Business Reviews, and more.As a vCIO with Impact, you will act as a trusted adviserto your clients by challenging the status quo and aligning digital transformation initiatives with overall growth.
At the core of the vCIO role are 4 key areas:
1) Identifying Business Risk
2) Strategic Road mapping
3) Technology Budgeting
4) Managing Business Relationship
Responsibilities
Pre-Sales
Work with MIT Business Development Specialist to ensure alignment with MIT Solution offerings to allow efficient client understanding and onboarding.
Post-Sales
Conduct client end-user onboarding meetings with sales representatives to explain the Managed IT Complete Care program and educate clients on how to interact with our Service Desk. End to end project oversight to drive the initiatives discussed through onboarding and the evolving needs of the client.
Lead technical discussions with the Impact engineering team and clients as it relates to their business and technology roadmap.
Continuously work to provide the client with the right technology to accomplish business goals and objectives utilizing Impact MIT or other Impact services.
Technical
Work with the engineers to create and review the technical project plans for remediation projects.
Review RMM and PowerBI reports for trends, commonalities, best practices, etc. and explain the findings in layman terms to client contacts.
Own the onboarding and lifecycle of the client (Ex: Understanding contract language, cloud environments, Network Infrastructure, product lifecycles, technical documentation, workstation clean up, etc.).
General
Participate in ongoing training and sales summits to effectively identify risk and address needs.
Work with the MIT team to help define, streamline, improve and advance the vCIO role along with other MIT team initiatives.
Things We Are Looking For
Technical Knowledge:
Advanced level understanding
Microsoft Office Suite
Internal Systems:
Ability to learn and maintain operating knowledge of RMM, PSA,ticketing, CRM, ERP, and other internal systems as needed to perform job functions.
Fundamental understanding of Server technologies
Experience with Windows 2008-2019 Server
Active Directory design, management, and maintenance.
Microsoft Exchange, SQL, and SharePoint knowledge
DNS, DHCP, and other server-side networking technologies
VMWare, Hyper-V and other virtualization technologies
Storage solutions: SAN, NAS, Shared storage, ISCSI, Fiber Channel
Fundamental understanding of Firewalls, switches and other networking technologies
Cisco Meraki, SonicWALL or other Business grade vendor solutions
Disaster Recovery solutions and backup technologies
Office365, Azure and other "cloud" solutions
Mobile operating systems (IOS, Android, Windows)
Other Skills & Abilities
Able to work independently or as part of a team
Must be prepared to travel locally as required
Experience
Minimum 5 years’ experience in Project Management, Client Management, IT Management, or related experience required
Previous experience as a Virtual CIO, Technical Account Manager, IT Manager, IT Director, VP of Technology, IT Project Manager, Technical Project Manager, Infrastructure Manager, or similar roles.
10+ years of IT industry experience
Benefits
20 days of PTO
12+ paid holidays
Flexible Sick Day Policy
Paid Parental Leave
Comprehensive Health, Disability Life, Dental and Vision Plans
401(K) match & retirement plans
Continued education reimbursement
On-going training & development opportunities
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