ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.
Trellix
Santa Fe, NM, United States
Trellix Customer Success Manager Santa Fe , New Mexico Apply Now The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and servi
Job Source: TrellixIron Mountain Inc
Santa Fe, NM, United States
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustain
Job Source: Iron Mountain IncVerint Systems, Inc.
Santa Fe, NM, United States
Verint Systems, Inc. Customer Success Manager Santa Fe , New Mexico Apply Now Overview of Job Function Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day to day management and health of assigned accounts to ensure retention and renew
Job Source: Verint Systems, Inc.Cleo
Santa Fe, NM, United States
Customer Success Manager at Cleo (US) Remote Cleo is a cloud integration technology company focused on business outcomes. Every day, we ensure that each one of our 4,000+ customers' potential is realized by delivering solutions that make it easy to discover and create value through the connections and integration of enterprise applications suppo
Job Source: CleoOracle
Santa Fe, NM, United States
Oracle Customer Success Manager Santa Fe , New Mexico Apply Now We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the fr
Job Source: OracleTrellix
Santa Fe, NM, United States
Job Title: Customer Success Manager Role Overview: The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the ado
Job Source: TrellixVerint Systems
Santa Fe, NM, United States
Overview of Job Function Verint’s Experience Management (XM) business unit is seeking an experienced Customer Success Manager (CSM). The CSM position is responsible for the day to day management and health of assigned accounts to ensure retention and renewal success as the advocate through the customer’s Verint Journey. The CSM is responsible for
Job Source: Verint SystemsOracle
Santa Fe, NM, United States
Job Description We’re on the precipice of a generational change in how Oracle enables customer success and Oracle’s Customer Success Organization is in the midst of a customer-centric transformation. We’re helping our clients around the globe redefine customer experience, unifying the front, middle, and back office for a 360-degree view of the cus
Job Source: OracleSanta Fe, NM, United States
Note about Remote availability: This position is remote, work-from-home but must be physically based in the great state of New Mexico (Santa Fe or Albuquerque preferred).
About the Role :
Unite Us is hiring a self-motivated Customer Success Manager with strong customer and community-facing skills and a passion for health and social care. The Customer Success Manager will be responsible for ensuring customers and community-based organizations achieve their business objectives with Unite Us. This role spans from strategic thinking to tactical execution, with relationship-building at its core, with a specific focus on building buy-in with local stakeholders. You’ll be a key part of a dynamic, cross-functional team, so managing competing priorities and collaborating with others is essential.
What You'll Do :
Manage, grow, and retain a book of business for assigned non-complex small to mid-tier customers with an average $100K CARR
Ensure customers have a high rate of customer satisfaction, adoption, and engagement
Build and maintain strong, long-lasting customer and community relationships with stakeholders, including end-to-end engagement
Collaborate with cross-functional teams to develop and execute a coordinated engagement approach to foster partnerships and ensure the growth and sustainability of customers and our accountable care networks
Develop and iterate on success plans for customers that outline their key objectives and success metrics; identify coordinated strategies, key risks, and solutions to ensure long-term partnership success
Solicit and synthesize customer feedback on a regular basis to serve as the voice of the customer and community partners within Unite Us
Closely manage and monitor accounts to identify and eliminate risk of attrition
You’re a great fit for this role if :
3+ years of professional work experience suggested
1+ years of direct Customer Success or related work experience preferred
Established Customer Success skills to perform a range of day-to-day activities
Strong communication and interpersonal skills
Excellent project management, problem-solving, and conflict-resolution abilities
Familiarity with SaaS products and the technology industry is a plus
Ability to work collaboratively with cross-functional teams.
Demonstrated ability to take initiative, inspire others, and influence change at all levels
Demonstrated success managing complex projects and scenarios with organization and confidence
Self-starter motivation with strong organizational and time management skills – you make things happen!
Experience analyzing data to pull out insights, tell a story, and drive action
The ability to thrive in a variable and demanding start-up environment - you are solutions-oriented, comfortable with ambiguity, and highly adaptable
A passion for healthcare, human services, and/or public health
Typically requires a bachelor's degree or equivalent experience
Our Mission:
Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.
Environmental Job Requirements and Working Conditions :
This position is remote, work-from-home but must be physically based in the great state of New Mexico
This position may require 5-10% travel
The target pay range for this role is: $70-85k. This salary range represents our national target range for this role. Some geographic areas may have higher target ranges.
All team members will be required to pass a background check which includes criminal, employment, and education verification
Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.
#LI-REMOTE
#J-18808-Ljbffr
Customer Success Manager (Government Customers) jobs in Santa Fe, NM, United States
ⓘ There was an unexpected error processing your request.
Please refresh the page and try again.
If the problem persists, please contact us with your issue.
You can always manage your preferences and update your interests to ensure you receive the most relevant opportunities.
Get ready to discover your next great opportunity.