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DAIOHS U.S.A., INC.
Tulsa
Job Description Job Description Description: First Choice Coffee Services is on a mission to take over the world with our Office Coffee services by providing unbeaten levels of customer service and supplying the best Office Coffee choices. For nearly half a century, First Choice Coffee Services has provided premium office coffee solutions to busin
Job Source: DAIOHS U.S.A., INC.R1
Owasso, OK, United States
Location: Ascension St. John Owasso Shift: PRN, Flexible shifts, various shifts available As our Customer Service Representative, you'll work to help our patients check into the hospital. It's fast-paced on occasion and you'll be the person they rely on to answer questions during registration. You'll build trust in these interactions by collecting
Job Source: R1BlackHawk Industrial
Tulsa, OK, United States
WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have fun every day exceeding the expectations of our c
Job Source: BlackHawk IndustrialNelson Nissan
Broken Arrow, OK, United States
Nelson Nissan is looking for a Customer Service Representative to join our team! We are looking for candidates with a great work ethic, self discipline, excellent communication skills(written and verbal), ability to multitask for long periods of time and a high level of professionalism. We are looking for someone who is positive, joyful, and passi
Job Source: Nelson NissanBLACKHAWK INDUSTRIAL OPERATING CO
Tulsa
Job Description Job Description WHO ARE WE: BlackHawk Industrial provides you the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we service. Our employees have
Job Source: BLACKHAWK INDUSTRIAL OPERATING CONelson Automotive
Tulsa, OK, United States
Nelson Automotive Finance is looking for a Customer Service Representative to join our growing team! For over 60 years, the Nelson family has been a part of the automotive retail industry. As a dealership group, the Nelson family continue to see growth and loyalty among our customers and employees because of our commitment to create an unparalleled
Job Source: Nelson AutomotiveFine Management LLC
Tulsa
Job Description Job Description Description: FINE Airport Parking is hiring Customer Service Representatives at our Tulsa location. Come join our family atmosphere and help us provide the "FINE Experience" to our airport parking customers by offering first-class service while respecting company values. Our CSRs are front and center wit
Job Source: Fine Management LLCInterchange RX LLC
Tulsa
Job Description Job Description Job Overview InterchangeRx, LLC dba PDC Rx is a small business in Tulsa, OK. The mission of our team is to provide outstanding customer service to all of our clients to ensure complete satisfaction, growth, and retention. One of PDC's strongest selling points is the exceptional support we are able to provid
Job Source: Interchange RX LLCTulsa, OK, United States
JOB SUMMARY:
Responsible for being the first point of contact for all membership related questions, requests and concerns and for providing outstanding service to our customers. You will answer queries regarding customer benefits, eligibility, PCPs, claims and other questions. You will handle complaints, troubleshoot problems and provide resolutions in a professional and polite manner to ensure first contact resolution and customer satisfaction. The ideal Customer Service Representative will be customer focused, detail oriented and results driven. The most successful Customer Service Representatives demonstrate the following characteristics: polite, accurate, knowledgeable, able to work well within a team, learning agility, flexible and easily adapts to change.
KEY RESPONSIBILITIES:
Process a high volume of incoming inquiries regarding multiple products from members, providers, billing companies, individuals with legal representation, employer groups, and other insurance companies.
Strive to achieve first call resolution by communicating accurate information efficiently and timely thereby creating a positive experience for the member.
Verifies eligibility, benefits, deductible amounts, claim status, copays, coinsurance and all other information related to a customer and their benefits or a provider and their contract.
Use effective listening skills to understand the needs and complaints of the customer to offer them the best possible solution and ensuring the member feels supported and valued.
Resolve escalated customer issues received from the member, provider, employer groups or brokers while remaining calm and professional.
Provide interpretation services for all product lines via the contracted language line service as appropriate.
Flexible hours, including weekends and evenings, as department or training needs dictate and at the discretion of management may be required.
Effective problem resolution skills that demonstrates balance of company and customer needs.
Demonstrated ability and learning agility to adapt to organizational changes including business processes, systems and technology.
Joining a team of Customer Service Representatives and building a positive relationship of teamwork, trust, reliability and excellence.
Understanding and striving to meet or exceed call center metrics while providing excellent customer service.
Taking part in training and other learning opportunities to expand knowledge of company and position.
Perform other duties as assigned.
QUALIFICATIONS: Exceptional telephone manner, customer service skills, active listening skills, verbal and written communication skills.
Ability to resolve conflict and diffuse tension
Strong time management skills and decision- making skills.
Ability to read, comprehend, and explain health insurance benefits in a clear, concise, and professional manner.
Ability to work under stress with production and quality standards.
Proficient in Microsoft Office applications.
Highly organized and attentive to detail.
Flexibility, ability to adapt to change.
Successful completion of Health Care Sanctions background check.
Bilingual skills a plus.
EDUCATION/EXPERIENCE: High school diploma or equivalent required
1-year customer service experience with direct interactions with customers
Contact center or medical field experience preferred
CommunityCare is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin
Other details Job Family Commercial
Pay Type Hourly
Apply Now
Customer Service - Customer Service Representative jobs in Tulsa, OK, United States
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