Field Service Technician II

Boston, MA, United States

Job Description Job Description FIELD SERVICE TECHNICIAN II

GATEKEEPER SYSTEMS, INC.

Gatekeeper Systems stands proudly as the foremost global leader in retail loss prevention, operations management, and analytics, with our headquarters based in Foothill Ranch, California. We maintain a strong presence across the globe, with offices in the UK, Australia, China, Hong Kong, Germany, France, and Canada, fostering a diverse team of 450 talented employees. Over the past 25 years, Gatekeeper Systems has been at the forefront of the industry , demonstrating our commitment to excellence through cutting-edge technologies and unparalleled customer service.

Join us on our journey as we continue to revolutionize the retail sector, providing innovative solutions and services that redefine industry standards.

WHAT WE OFFER…

Join the team at Gatekeeper Systems and watch your career grow! We offer competitive compensation and benefits packages that include:

Attractive total compensation package

Flexible hybrid work schedule

Comprehensive healthcare benefits including medical, dental, and vision coverage; Life/ADD/LTD insurance; FSA/HSA options

401(k) Plan with employer match

Generous paid time off policy

Observance of 11 paid company holidays

ESSENTIAL JOB FUNCTIONS; but not limited to:

Work under the supervision of the Field Services Manager and guidance of Field Services Engineer

Install, service, and troubleshoot the Company's Cart Containment and other systems

Perform Preventive Maintenance of the Company’s Cart Containment and other systems

Complete any service and repair work orders, primarily within your assigned areas as they arise

Ability to travel up to 70+% of the week, mostly driving, including overnights

Ability to work extremely flexible hours and weekends to complete installation, service and maintenance of the Company’s systems

Makes substantive and comprehensive decisions on job sites regarding appropriate work needed to remedy system issues

Perform multiple tasks in a fast-paced environment, pay attention to detail, while remaining highly organized and efficient

Assistance in the training of Field Services Technicians, ASP, and Contractors

Take and follow through on directions and instructions while remaining customer focused

Adhere to the Company’s standard operating procedures

Abiding commitment to Company’s Core Values, Mission, and Vision

Utilization of installation and service scheduling systems and other service and expense tracking

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Ability to perform multiple tasks in a fast-paced environment; adaptable

Attention to details

Be highly organized and efficient

Ability to take directions and follow through on instructions

Ability to handle difficult customers with diplomacy, tact, and problem-solving

Have good oral and written communication skills

Have good leadership skills

Have experience working with Security Camera Systems, Point of Sales Systems, Electrical Devices, and Wireless Devices

Have experience with dustless concrete cutting and asphalt

Have experience installing devices in a retail environment

Have experience running wires through walls and ceilings

Have experience troubleshooting and tuning electrical devices

Have experience bending and running conduit

Have experience using power tools and scissor lifts

Computer and other software proficiency in installation and service scheduling systems and other service and expense tracking

EDUCATION AND/OR EXPERIENCE

Minimum 3+ years of experience directly related to the installation of devices in a retail environment such as point of sale systems, alarm systems, or security camera systems

Minimum 2 years’ experience in electrical and low voltage devices, concrete cutting, bending, and running conduit, and running wires through walls and ceilings; and experience with power tools and scissor lifts

Experience as general contractor or related fields are highly desirable

Strong communication and collaboration skills are a must to ensure cooperation and positive results

Valid driver’s license and a clean Motor Vehicle Record (MVR) and the ability to maintain a positive driving record throughout employment

OTHER SKILLS AND ABILITIES

Exemplify excellence in professionalism in all aspects of day-to-day duties and responsibilities

Communicate warmth, understanding and helpfulness when interacting with all internal and external contacts

Highly self-aware and open to learning about personal effectiveness in the workplace and on teams

Exhibit a cheerful, positive, loyal, team-member attitude toward the purposes, programs, policies and goals of Gatekeeper Systems

Respect for lines of communication and internal protocols

Constantly strive to improve performance, effectiveness of the Field Service team, and ultimately the company

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.

Repetitive motions and routine use of standard office equipment such as computers, telephones, copiers/scanners and filing cabinets

Ability to see, speak, walk, hear, stand, use of hand/fingers to handle or feel, climb stairs, stoop, crawl, push, pull, carry/lifting up to 50 lbs.

Ability to use ladders within weight requirements

Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus

Operate small and large power tools

Drive a Company vehicle and ensure its upkeeping and safety

Travel safely while upholding all pertinent laws

DISCLAIMER

This Job Description is a general overview of the requirements for the position. It is not designed to contain, nor should it be interpreted as being all inclusive of every task which may be assigned or required. It is subject to change, in alignment with company/department needs and priorities.

Gatekeeper Systems, Inc., is an equal opportunity employer. We are committed to developing a diverse workforce and cultivating an inclusive environment. We value diversity and believe that we are strengthened by the differences in our experiences, thinking, culture, and background. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status or any protected basis.

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